Proposal description
Our Pre-proposal Thread
Greetings Dash Network. It’s me, Amzar from RocketTeam once again. First of all, we would like to thank the Dash Network, especially MNO and Dash Core Group for providing thorough support on our first proposal. I am pleased to announce that the project is currently underway and going strong especially with regards to adapting Dash to the local community. You can view our progress here. As has been mentioned previously, this will be the first and biggest pilot project in ASEAN countries, especially in Malaysia.
To further awareness of the exclusivity agreement, as well as our plan for the widespread adoption of Dash in ASEAN countries, we are rolling out a constructive plan to showcase Dash’s virtual and real world presence.
In order to move forward, we need to increase the level of Dash awareness among Malaysians. Therefore, we are planning to operate an Event Space to conduct any events. The Event Space will display catchy and useful information about Dash and will be administered by our highly trained and knowledgeable Dash Experts, or best known as Dashperts.
At the same time, partial of the premises will be utilized as a Dash Exclusive Support Centre, the one and only Dash Support Centre in Malaysia. The Support Centre will provide 24/7 assistance to Dash Users and Merchants. It will be efficiently operated by out Dash Assistant, or Dashssistant.
Here is our internal interview in between me and my project manager :
We have already delved into development of the MVP and you can learn more about the space that we will be providing in this video:
Our marketing video for the event space can be found here:
We have prepared the center as an MVP with further improvements coming up through the support of the Dash Network. We will work hard to ensure that the center serves its purpose in raising awareness of Dash and establishing Dash’s presence through highlighting its many real-world applications.
Before we are into further explanation, we have simplified the explanation into one simple graphic.
The plan
Operate a 2-in-1 Dash related premises known as Dash Exclusive Support Centre and Event Space
Free Event Space
Dash Exclusive Support Centre
Why is this needed?
Event Space
Dash Exclusive Support Centre
Location
Equipments
Costing Breakdown ( 145 Dash with means price $520/Dash ) / 1 Month
Website (book online)
We are currently developing a website where bookings for the space can be made. You may refer to this website URL http://www.rspace.my/ (under construction)
The website will be developed for free and we will never charge any money for the system. It has been undertaken as part of our responsibility to The Dash Network
Conclusion
It is our goal to make this proposal the best that it can be in order to serve its purpose well and as such, we look forward to receiving your opinions and comments. Your opinions and comments will be taken very seriously and will help us ensure that we remain aligned to the needs of the Dash Network.
We also humbly request that you stay tuned to our next move as we continue to penetrate further into Southeast Asia very soon.
Thank you in advance!
Cheers,
Amzar
RocketTeam
Greetings Dash Network. It’s me, Amzar from RocketTeam once again. First of all, we would like to thank the Dash Network, especially MNO and Dash Core Group for providing thorough support on our first proposal. I am pleased to announce that the project is currently underway and going strong especially with regards to adapting Dash to the local community. You can view our progress here. As has been mentioned previously, this will be the first and biggest pilot project in ASEAN countries, especially in Malaysia.
To further awareness of the exclusivity agreement, as well as our plan for the widespread adoption of Dash in ASEAN countries, we are rolling out a constructive plan to showcase Dash’s virtual and real world presence.
In order to move forward, we need to increase the level of Dash awareness among Malaysians. Therefore, we are planning to operate an Event Space to conduct any events. The Event Space will display catchy and useful information about Dash and will be administered by our highly trained and knowledgeable Dash Experts, or best known as Dashperts.
At the same time, partial of the premises will be utilized as a Dash Exclusive Support Centre, the one and only Dash Support Centre in Malaysia. The Support Centre will provide 24/7 assistance to Dash Users and Merchants. It will be efficiently operated by out Dash Assistant, or Dashssistant.
Here is our internal interview in between me and my project manager :
We have already delved into development of the MVP and you can learn more about the space that we will be providing in this video:
Our marketing video for the event space can be found here:
We have prepared the center as an MVP with further improvements coming up through the support of the Dash Network. We will work hard to ensure that the center serves its purpose in raising awareness of Dash and establishing Dash’s presence through highlighting its many real-world applications.
Before we are into further explanation, we have simplified the explanation into one simple graphic.
The plan
Operate a 2-in-1 Dash related premises known as Dash Exclusive Support Centre and Event Space
Free Event Space
- Spreading awareness about Dash through FREE consultations
- Attract the public to Dash by offering FREE use of event space and consultations
- Delegate a team of Dash Experts, or Dashperts for FREE consultation on Dash only
- Establishing awareness on the advantages of Dash usage among merchants and users
- Creating awareness of Blockchain and Dash’s unique features
- Creating an exclusive, conducive and comfortable lounge for use by the public and community
Dash Exclusive Support Centre
- The First and Exclusive Dash Support Centre in Malaysia
- Provide 24/7 support to Dash Users and Merchants
- Managed by well trained and efficient Dash Assistant, or Dashssistant
- Answer enquiries and perform troubleshooting to Dash related activities
- Guarantee to provide Practical and Fast support
Why is this needed?
Event Space
- To increase the interest of the public towards Dash by providing Free Consultations and Free Use of Event Space.
- We will naturally attract many of these merchants with our free event space. Due to many businesses at the startup level struggling with costing problems when it comes to holding their events, conferences, seminars and talks, In return, we will increase awareness amongst these merchants and their audiences.
- As mentioned when we spoke to DFN, although Dash is still relatively unknown within the region, we have taken it upon ourselves to make it widespread and turn it into a significant player in the region
- Providing a free event space will greatly impact the Small Medium Enterprise (SME) community. Opportunities for us to educate them about Dash will be increased as they grab the chance to hold their events in a much needed free event space
- In order to spur adoption among the masses and increase awareness among potential users, this event space will be provided free of charge to anyone looking for a space to hold any type of event (online merchant seminars…etc). Priority will be given to Dash events first
- This increased attention has created a demand for a space where new adopters of the technology can find the support they need (a physical space or center)
- In addition, as mentioned in the newspaper, the space will also host general Blockchain technology related events (a large part of the focus will continue to be on Dash however)
Dash Exclusive Support Centre
- To cater the needs of Dash Users and Merchants 24/7
- Troubleshoot the problems faced by Dash Users and Merchants
- Provide assistance and consultations regarding the advantages and benefits of Dash
- Increase the confidence level of Existing, New, and Potential Dash Users by knowing that there is a physical center (not just a virtual presence) to deal with their needs
Location
- Malaysia, Selangor, Shah Alam
- Address: 2E-3 (Floor 3), Jalan Jubli Perak 22/1, Seksyen 22 Shah Alam, 40400 Malaysia
- We have already worked hard to ensure that the name of this event space appears in both Google Maps and Waze so that people can easily locate it
- We will update the name from 'RocketPay' to 'Dash Lounge by RocketPay' as per suggested by the community once the proposal passed. ( thanks to everyone for giving us the feedback )
Equipments
- There will be 6 computers for public usage
- LCD Projector for event purpose
- PA System for event purpose
- Adequate chair and table for the audience
- Air conditioners space
- Bar counter with the only Dash as payment ( Strictly no cash )
- Full CCTV system within the premise
Costing Breakdown ( 145 Dash with means price $520/Dash ) / 1 Month
- 140 Dash spent on space
- 5 Dash for proposal fee
Website (book online)
We are currently developing a website where bookings for the space can be made. You may refer to this website URL http://www.rspace.my/ (under construction)
The website will be developed for free and we will never charge any money for the system. It has been undertaken as part of our responsibility to The Dash Network
Conclusion
It is our goal to make this proposal the best that it can be in order to serve its purpose well and as such, we look forward to receiving your opinions and comments. Your opinions and comments will be taken very seriously and will help us ensure that we remain aligned to the needs of the Dash Network.
We also humbly request that you stay tuned to our next move as we continue to penetrate further into Southeast Asia very soon.
Thank you in advance!
Cheers,
Amzar
RocketTeam
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Discussion: Should we fund this proposal?
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The problem with this proposal is that it was not clearly laid out what we are paying for. You mention you have your own staff therefore why are they included in the cost? This proposal is still very confusing and not clear exactly what we are getting.
To me it looks like we are paying for the rental of an event space. We will be paying for kitting out that event space with music systems, coffee makers etc.
We will not be paying for Support staff because they are Rocket pay's own support staff that you need anyway for your business. Therefore it is not really a support centre. This job appears to be paying for a space (lounge) that will house your support staff.
Then if we compare it to the Dash Help Venezuela project it's a similar cost but only for 3 months afaik. This proposal will provide us with a support centre for a whole year.
And as long as people can get their questions about dash answered I really don't care who employs the support staff. I see that as the big positive with this project that we won't have to pay for that.
Also having a lounge for event's to draw in potential customers seems like a reasonable thing.
Thank you for your feedback sir. We will proceed to provide the service to show our effort and we will be back with our better proposal soon. We will keep update on our pre-proposal to all of you.
Admin
RocketTeam
We really value all of your feedback about our proposal and we have rewrite the proposal accordingly to ensure it can be easily understand among The Community. There's a bit confusion since the support center is involving a lot of additional element such as free event space.
I have already explained in our internal interview in first video why do we need free event space ? Why its not solely acting as support center? we have to stress it out again it is because of Dash awareness is still relatively unknown within the region. Hence, we need a Unique Selling Point to attract people to come to our place at the first place.
Then, we will take the opportunity to introduce Dash to people and there will be full information about Dash at all over the wall.
Hopefully, we this version will fully supply the information to you, Dash Network.
Let us know about your thought and yes, we highly value your opinion, advice and comment.
Thank you again.
Cheers
Amzar
RocketTeam
I have seen proposals completely turn around when MNO's get involved and support the proposals by just taking a few minutes to give their feedback, whether positive of negative the reality is both is useful and needed.
We want MNO to voice their objections as much as possible. This is the very best way for the proposal owner to learn, modify and improve their proposals so that the DASH MNOs can get what we need.
The value in the DASH network is not in DASH which is just a set of numbers. It is a measure of the efforts that each person puts into every aspect of DASH.
I would like to see more support centres for DASH so I hope this proposal improves.
I have other questions like where are the customers for the support going to come from if DASH is not yet that popular in Malaysia?
What are the support staff going to do when they are not fielding questions?
What types of meetings will the "lounge" be used for? Will the attendees pay for the lounge?
Other questions arise such as if there was a meeting there that is not related to crypto then why would the people attending the meeting be interested in DASH and how would the support staff stimulate their interest in it?
How will the support centre operation? Will it only help people attending in the lounge or will it also deal with calls, email, live chat?
What setup is there for the support - computers, phones? Automated scripts? Who are the support staff?
How can we be sure the support staff are qualified to answer tech support questions?
These are just a few of the questions I have about this project.
1) where are the customers for the support going to come from if DASH is not yet that popular in Malaysia?
- Currently, the support will accommodate Dash user from Rocketpay. Most of them asking for our support to know more about Dash potential, characteristic and aim. So, we do give them to introduce to Dash Forum, Dashvotetracker, and any other Dash related website for them to learn more in detail about Dash. We are serving 2,400 ++ users for Rocketpay first and then moving to our FX Trader which having around 32k ++ trading accounts.
2)What are the support staff going to do when they are not fielding questions?
-
3)What types of meetings will the "lounge" be used for? Will the attendees pay for the lounge?
- any type of meeting, seminar and event can be used here but the priority will be given to Dash related event first and as per we mentioned, it will be fully Free Of Charge.
4)if there was a meeting there that is not related to crypto then why would the people attending the meeting be interested in DASH and how would the support staff stimulate their interest in it?
- We do believe in subliminal advertising when they have their meeting in our space, we will highlight about the space is FOC to create the curiosity among the attendee on how the space can be free. That will be how we will create the interest among them. Apart from that, we will have full of information at space wall to tell about how and why its free. Our support staff will be there to attend to their question for sure.
5) How will the support centre operation? Will it only help people attending in the lounge or will it also deal with calls, email, live chat? What setup is there for the support - computers, phones? Automated scripts? Who are the support staff?
- We will do most of the channel mentioned. We will have a facebook page ( this is the best engagement platform so far in Malaysia ), providing a landline for receiving a call and call will be diverted to Person in charge phone when no one pick it up more then 15 seconds to reduce number of call never be picked up, and support ticket as well. Support staff is our in house support team that have been well trained by us. We are going to expand the support team soon and their salary will be covered by us.
6) How can we be sure the support staff are qualified to answer tech support questions?
- Rocket Integration Technology already having 4 years time experience in giving support to public regarding our forex trading platform. so, we do train them first to ensure they have sufficient knowledge about Dash first to accommodate any clients in future.
Hopefully most of your question been answered accordingly and please let us know more on how we can improvise further our proposal and we really thanks to you for giving us a lot of input for us to improve more our proposal.
Cheers,
Amzar
RocketTeam
- the support team is our in house support staff. So, they will keep maintain the space and do the marketing for support center itself till we have solid traffic to our center, then they will fully on support task.
Do you really think MNO have got that much time to spend trying to figure out what this proposal is offering us, What the ROI is, How it is actually going to improve the DASH network. The answer is no. We don't have the time to do that.
YOU need to do the work for us so that we can see at a glance what it is your offering. You say a support centre but then give next to no details about it. How it will work. If you have I cannot see that information AT A GLANCE.
Confusing, Confusing, Confusing. We don't have time to work on your behalf to figure out what it is that you're offering.
Your idea may well be a very good idea. But it does not come across at all well. If you want to learn how to put a DASH HELP CENTRE proposal together go and see DASH HELP VENEZUELA proposal that went through last month. Now that is a professional well laid out proposal where we know at a glance what we are getting.
I hope you find this feedback of some value.
Thank you for your constructive feedback. We really appreciate it.
However, due to all respect, please let us clarify our proposal.
Support Centre and Event Space
As stated in the proposal, we are working on a premise that will work as a Support Centre, that will also work as an Event Space. The Support Centre will have the personnel to entertain inquiries from clients while the Event Space will give us the opportunity to promote Dash to Malaysians. For your information, the awareness about Dash in Malaysia is relatively low. Hence, our free event space will attract the public to our premises and give us the opportunity to work on the widespread of Dash. That will our potentially profitable contribution for the Dash network.
However, we do take counter on your comment and feedback regarding our project. We will renovate our proposal's content to reduce the confusion among the MNOs. Thank you so much for your feedback and comment.
Thank You
Admin
RocketTeam
As for comparison with Dash Help Venezuela, Yes we do fully agreed with their proposal is easy to understand but as per mentioned in our first comment, the reason why we provide FREE EVENT SPACE is to grab a chance to promote Dash to new people while they held any seminar there. Creating curiosity among the audience about how the Center can sustain by 'themselves' with free event space.
All over the wall will be full of information about Dash, how it works, aim etc etc. Wall will speak themselves to assist them for introduction of Dash as per the situation in museum where there's a lot of information all over the museum wall speak. We will keep playing a video at designated TV about Dash. That's how we let the people to aware about Dash and create the interest among them.
We will station a team to be there and expect any question from public audience and to answer them accordingly.
Hopefully, we will clear out the confusion and yes, we will renovate the proposal to make it easily understandable.
Thank you so much for your constructive advice and we will improvise it.
Cheers,
Amzar
RocketTeam
solarguy
Great to have your support again. Really appreciate it ! We will never let Dash Network down and as per we said earlier, we already recorded an interview video to explain about our second proposal. Thank you again.
Cheers,
Amzar
RocketTeam
DASH funded projects need to have DASH branding, not promoting another brand. The brand awareness is a big part of the value for the DASH funding. It seems to me that DASH funds are being used to promote a different brand - Rocket page. We need to increase DASH brand awareness and we prefer to fund projects that have DASH branding only.
First, we have no problem to change it to Dash Support Center as you asking for since the place will serve for that purpose too and we too have the exclusivity agreement where we only serve for Dash Network.
Secondly, we go as 'Rocketpay Lounge' because we want to make it general name. As we all might know, Facebook already taken step to ban crypto related ads and recently, Google announced do the same thing. So, it might become harder for us to get crowd to come and utilize our space.
As we already mentioned above, the place is not only serve for Support Center alone, we will make it 'free event space' for any event because we want to give more exposure to anyone who will utilize by asking the event organizer to highlight about the space is being sponsored by Dash DAO Treasury Fund. It will create more awareness and curiosity among peoples about Dash.
As for conclusion, if MNO agreed to change it the place from 'Rocketpay Lounge' to 'Dash Lounge', we really don't have any problem with it to ensure we can serve better.
Thank you again for your opinion and let us know again your opinion.
Cheers,
Amzar
RocketTeam
Cheers,
Amzar
RocketTeam
Explain why you guys are voting this down?
With all due respect, we would like to know why the no vote so that we can fix and discuss on how to improvise our proposal.
We are really looking forward for your opinion why and we will try our best to make it suit to the suggestion and advice.
Thank you so much for your cooperation.
Cheers,
Amzar
RocketTeam
Thank you so much for your support and as per we spoke earlier we won't let the Dash Network down since we are fully in high speed to make it happen in mass !
Cheers,
Amzar
RocketTeam
Thank you for your continuously supporting us. We really appreciate it and will never let Dash Network down.
Cheers,
Amzar
RocketTeam
Thank you so much for your support and yes, we are sharing the same idea about it. To get raise more confidence among the users / merchants, our existence in real world really play a big part and getting such support centers may cater the issue.
Since the center also acting as free event space, we have a Unique Selling Point to attract people to utilize the space and giving them an exposure about Dash itself.
Again, thank you so much for your support and we will never let Dash Community, especially MNO go waste.
Cheers,
Amzar
RocketTeam
Thank you for sharing the same tone with us. The project will become a stepping stone for Dash Widespread here in the region and everyone is welcome to held any event here for free. I mean, for free. :)
Thank you again for your support.
Cheers,
Amzar
RocketTeam
Thank you so much for your support, we will do our very best to make sure that the Dash Support Center will be fully utilize by community as well as increasing the awareness of Dash in Malaysia. Yes! We are the only crypto that could provide variety of services not only for the Dash but also for the community for sure.
Again, thank you so much for your support sir :)
Admin
RocketPay