Proposal “Dash-Help-Support-Center-Feb-Apr“ (Closed)Back

Title:Dash Help Support and Training Center Feb/Apr + Aprende con Dash Videos + SEO optimization + Customer Service + E-Learning Program + Human ATM
Owner:giorgiom92
Monthly amount: 57 DASH (2209 USD)
Completed payments: 2 totaling in 114 DASH (1 month remaining)
Payment start/end: 2020-01-15 / 2020-04-13 (added on 2020-01-13)
Votes: 875 Yes / 139 No / 63 Abstain

Proposal description

**BI-WEEKLY UPDATE**
https://youtu.be/qivN7p0Bd9w Press release on national TV about the event held in Caracas, thanks to Ernesto Contreras from DCG, Profranquicias and The Federation of Accountants of Venezuela.
https://youtu.be/-ZqAgFt25HM - Event the "Abc of cryptos"
https://youtu.be/gGUHA6_Dc9o - Unboxing KRIP K4b
https://youtu.be/1wlGR1lvxJ8 - Unboxing KRIP K55h
https://youtu.be/sH3ltHWMARE - Learn with Dash Help - Introduction, advantages and uses of Dash in Venezuela and the world

5 Personal Dash sales in Bolivares to put Dash into users hands without KYC processes. 
200 merchants called to confirm their performance accepting Dash.

https://i.imgur.com/bdPOGdQ.jpg

Preview of our new video tutorial saga "Learn with Dash Help" 

*Updated scope*: We will start producing weekly videos about Dash and cryptocurrencies 101 in Spanish and English. As well as, we will be publishing content on more forums and social networks like Pinterest, Medium, Steemit, among many others.

*Monthly agenda*
- Improve and optimize the SEO and positioning of our website www.dashhelpme.io, as well as the usefulness of our website, adding a growing and comprehensive FAQ database to instantly solve the most common users issues, optimizing the usage of our human resources. 
- 180+ monthly requests for information to the support center
- "Learn with Dash Help" saga (Aprende con Dash Help)1 to 2 weekly video tutorials in Spanish on YouTube about all the information on Dash, and once we have completed the Spanish course, we will immediately start with the English one.
- 10+ monthly seminars given to business people, entrepreneurs and/or end users
- Beginning of the online class program divided into 4 levels, from the most basic to the most complex, teaching 2-4 sessions per week.
- 4 monthly human ATM's to directly put dash into users hands.
- 100,000+ monthly impressions through our social networks
- 600+ monthly users on our website.


*Important information*

From August we have been working with reduced budgets and scopes due to the constant downtrend in Dash price. We were also not funded in January, but we decided to keep working ad honorem because we know that with the launch of Dash Platform on Evonet and its other inherent innovations, there is a huge amount of information that must be spread and explained, which makes our job essential and highly beneficial to the Spanish speaking community around the world.

We decided to expand our horizons and implement new features, like the Human ATM, the Mystery shopping program, and the E-Learning program that will be live and available for any user around the world (besides our regular tasks and deliverable). With those initiatives we will try to become partially self sustainable since we understand the DAO has many projects in mind and we are truly convinced that having us, as a Support and Training center is an added value to the whole community, not only the Venezuelan (which will obviously perceive strong benefits) but also internationally, since more than the 30% of our requests comes from foreign countries.



https://i.imgur.com/k3rgJfX.jpg








https://i.imgur.com/3UGh7mf.jpg


WHAT IS NEXT

In this new cycle, we will start to implement 4 new features:

-    1 or 2 weekly videos will be published on our YouTube channel about Dash and cryptocurrencies general information. Not anymore only tutorials about the wallets and exchanges. We will also be publishing content on more forums and social networks like pinterest, medium, steemit, among many others.
-    E-Learning program: during phase one we will focus on teaching the basics about cryptocurrencies, using online teaching platforms as a way. This program will allow us at the same time to demonstrate the real usability of Dash in our daily lives by proving its benefits over traditional methods. The main subjects to be taught in the 101 course are going to be:
      o   What are the cryptocurrencies and why Dash.
      o   How to use it, both nationally and internationally.
      o   Dash as a remittance and savings method.
      o   How to exchange it to other cryptocurrencies and fiat money.
 
-    Human ATM: from the last point mentioned above we can evince the need to put dash in the hands of our (now enthusiastic) users, hence we will operate like a “Human ATM” exchanging without those tedious KYC processes some (limited) amounts of Dash to fiat money. Achieving in this way a completely satisfactory first experience, which will exponentially increase the chances of adding to the community a new full Dash and crypto user in the near future.

-    Mystery Shopper Program: as an additional feature to our well-known loyalty program, thereby decreasing the level of false/incomplete affiliated shops and increasing the overall level of satisfaction of Dash users.
 
-    Not anymore just a “Support center”, we will become a “Support and Training center”. Thanks to our experience with the Active Support Program, training the staff of the various aforementioned department stores, we will put particular emphasis on training and qualifying the staff of more and more business and organizations. Is worth mentioning the sui generis situation the Venezuelan population is experiencing with the government's imposition of its digital asset (some sort of a centralized, regulated cryptocurrency), the “Petro”, in daily life (which makes our educational work even more important in the Venezuelan niche). In addition, with the launch of the Dash Platform on Evonet and its other inherent innovations, there is a huge amount of information that must be spread and explained. It is essential and highly beneficial to start right now with the dissemination of this new knowledge to our regular and new users.


OBJECTIVES AND DELIVERABLES (ROI)

  • 1 or 2 weekly videos will be published on our YouTube channel about Dash and cryptocurrencies general information. Not anymore only tutorials about the wallets and exchanges.
  • Professional and complete Training and Education program, for end-users, merchants and large chain stores, including all the new concepts and information of Dash Platform and Evonet.
  • Dedicated YouTube channel (with over 143 videos and counting) for technical support and learning processes of our users and the dissemination of news and achievements carried out by our team and our partners.
  • Over 180 monthly interactions.
  • Mystery Shopping and loyalty program of the affiliated merchants.
  • Worldwide customer support through live chat, email, WhatsApp, Telegram, Discord and social media (Instagram, Twitter, Facebook and YouTube).
  • Translation and/or dubbing from English to Spanish and Portuguese of the main videos and documents created by other colleagues of the Dash network.
  • Fully automated Telegram Bot: @DashHelp_BOT  (in Spanish)
  • Trigger as much teamwork as possible among national and international communities and projects.
  • Providing a direct communication channel between the common user and the DCG based on the direct dealings with the user personal experience (as we have been doing with Ernesto Contreras).

WHY VOTING YES

  • We will produce a new kind of videos, that will cover every aspect of the cryptocurrencies, emphasizing the fundamental characteristics of Dash and its usage and adoption.
  • We will publish content on more forums and social networks like Pinterest, Medium, Steemit, among many others.
  • In the Q4 2019, we received 3888 visitors and 2263 users from 82 different countries.
  • Our Active Support and Training Program allowed us to assist and train over 500 users and employees.
  • With the launch of Dash Platform on Evonet and its other inherent innovations, there is a huge amount of information that must be spread and explained which makes our job essential and highly beneficial to spread this new knowledge.
  • We offer immediate assistance and problem solving in four languages.
  • Maintaining the Support and Training Center operative encourages and facilitates Dash adoption by breaking down the wall of unfamiliarity and mistrust on the cryptocurrencies still widely present on the population.
  • Dash Help Support Center provides users all over the world the necessary confidence, information and support to enter the world of cryptocurrencies understanding the real benefits of Dash among the many other available.      
  • We reduced our costs to the bare minimum to keep this proposal budgets within a very low cost range.
  • Thanks to our strategic location, we are able to maintain high quality standards with low costs, in addition to guaranteeing the possibility of attacking firsthand a market as crucial as the Venezuelan, whose economic and political situation is extremely complex allowing us a much wider range of action than other regions. 
  • Provide the communities that make life in Latin America, an important ally for the development of activities, conventions and events.
  • Having a support center allows the different communities, merchants and projects to have a bridge that connects them, regionally and internationally.

Thank you in advance for your support!


BUDGET BREAKDOWN
https://i.imgur.com/Syb1DOv.png

https://i.imgur.com/WEarTIe.png

Show full description ...

Discussion: Should we fund this proposal?

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1 point,4 years ago
It seems the opportunity in VZ is over due to the supply of USD coming into the country being so large. So people have an alternative to the bolivar now that they are happy with: USD
Reply
0 points,4 years ago
Curious why the No-voters are voting no?
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0 points,4 years ago
Why oh why is this passing by such a slim margin?
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0 points,4 years ago
Hello agnewpickens!

Thank you very much for being with us in these anxious moments on the verge of approval.
Based on our results, I am confident that in March we will finally get approved, which will allow us to breathe again and fully resume our efforts.
However, it is worth noting that we are enormously grateful to all those who decided to donate for our project, allowing us to operate, at a reduced scope, in February.

Regards,
Giorgio M.
Reply
1 point,4 years ago
Once again voting YES! We as a network must fund and support the teams that are working for us all over, especially in Venezuela. The beautiful thing about having a DAO is that it allows us the unique opportunity to *try many different things at once* and see what sticks. I firmly believe that having a dedicated help and support center that works together cooperatively with the other Venezuelan teams is a huge boon for our community.

No other coin can even think of boasting such a thing. Who do you call when your unpaid Monero node goes down? Who will respond to your cries when your central coordinator is shut down for bug fixes? Yeah you can complain on twitter and reddit and see where that gets you. But its a completely different thing to have another person on the other line, ready with the information to answer your questions.

Not to mention the human "ATMs". That's a pretty good way to spread Dash without all the hassle it can usually take to just get your hands on cryptocurrency. This team is trying new things and building ontop of the successes they've already had. There's plenty of room in the budget, so let's give these guys our hearty support and vote YES! for Dash Help and Support Center.
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1 point,4 years ago
Yes from me.
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0 points,4 years ago
Thank you very much qwizzie.

We are pleased to have your support!
Also, if you have any additional feedback, do not hesitate to let us know.

Regards,
Giorgio M.
Reply
2 points,4 years ago
Why is this only passing by +15? Are we going to abandon Dash Help Desk for a 3rd cycle in a row?
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3 points,4 years ago
A firm YES! from me. Man, I step away for a little and Venezuela turns up the heat yet again! This is what we need. We need content producers motivated and economically rewarded for their participation in our network. In the U.S. and western cryptocurrency communities we are heavily ignored, maligned and lied about. Ryan Taylor recently had to call out some article or the other for just the complete lack of factual accuracy. I think he's had to do that a couple times now actually. But outside of the English-speaking Western world, the story is much different.

In Venezuela people are exposed to our lifesaving inflation protection, breakneck transaction speed and DAO decentralized funding model without the relentless fud and lies spread about us here. All of those features work together in a beautiful synergy which allows Dash to truly shine and inspire many individuals to take up the charge and push for adoption, at the grassroots level. These features allow work and remuneration to take place in novel and never-before-seen ways, which permits decentralized teams to monetize their labor for our network. This team is such a team. Some have complained about quality in the videos, and there's room for such complaints.

However, we must remember that we are already MILES ahead of our competition and there's plenty of room for growth as we work with our partners in Venezuela to refine the message and hone their content. Basically anything we do from here on out is guaranteed to garner at least some success. Why? Because our chain provides a solution to several immediate problems, this alone puts us way ahead of our competition that lacks decentralized guidance for funding decisions and instant transactions for time-critical use-cases (lke in the parking lots) and causes our growth to be much more rapid than our competitors. Even now BCH scrambles to create a method of decentralized funding of similar power as Dash. This means that our advantages won't last forever, so we must strike NOW while the iron is hot.

Like I said before, the synergy presented by these features is very attractive, especially in countries with rough financial situations like Venezuela. That means that we should be careful not to cut the tree down with the shoots. Perfect is the enemy of the good, and right now, every other coin is BAD. So if we manage to avoid shooting ourselves in the foot chasing perfection then we're basically GUARANTEED to make even more significant progress than we already have.

Basically, we must stay the course. We must fund our growing communities and nurture them while they are expanding. Thus we can spread both Dash adoption and Dash itself. Remember, in order for people to use Dash and for demand for Dash to grow, Dash HAS TO BE in the hands of the people that will use it. It has to get down there physically over the wire somehow. Someone needs to not only know about Dash, but have a way to get it. These kinds of directed adoption efforts are exactly the right union of spreading awareness and growth about Dash, while spreading liquidity to the bespoke economy.

The price has more than doubled, we have plenty of room, lets vote YES! for Dash Help and Support Center! They deserve it.
Reply
3 points,4 years ago
Yes they are doing a great work for Dash and that is good to vote Yes for them.
Reply
1 point,4 years ago
carlomile3, thank you very much for your support!

With all the feedback we received this cycle we will improve and provide even better and stronger results!

Regards,
Giorgio M.
Reply
2 points,4 years ago
therealDashman21, I think I can say with confidence that your words are among the most motivating that Latin American and punctually Venezuelan proposals have ever received, and i thank you very much for that.

You also used a word that is undoubtedly among my favorites "synergy", because in my experience the meaning of it should not be taken in vain, since it represents one of the fundamental characteristics of everything that seeks to obtain positive results thanks to the concausality of the effects of each of the factors involved.
Indeed, there is a sui generis situation in Venezuela (some numbers according to the IMF: inflation of over 1.000.000%, market contraction of over 50%, decrease of 35% on the gross domestic product, etc), and undoubtedly Dash is a great tool to try to minimize some of the effects of this financial debacle, while generating an increase in the visibility and fungibility of Dash before the eyes of the world.
Dash is among the more powerful economic instruments (despite the market capitalization and current unawareness yet), that's possible thanks to all of us who participate in this community, the POs, the MNOs, the users, the entrepreneurs, the investors, etc... and that is what synergistic work is all about, therefore we must continue working to achieve the goals that we know we can achieve and those that we still don't even know about.

We can and WILL improve, we are always growing and learning and as i said to other MNO's we always want to hear your opinions so as to know what to focus on, what we are doing right and what we are doing wrong, which is why it is so important for us to be able to engage in this kind of dialogue, as part of course of this synergistic work we must develop day after day...
We will make new, better videos. As we will create new and improved content, and we will also do what the local community needs to make Dash a reality for them as well, because that's our main goal, not the salaries or the fame for appearing in some videos, but because we committed ourselves to our work as spokespersons, as generators of alternatives to the crisis, and because we (along with the other projects that make life in these regions) are the ones who stand up for Dash to the people in Venezuela every day. That deserves a remuneration, of course, as everybody else who develops a task or a determined job, and as long as the results are tangible, there is no reason to take this as a negative expense. And i can surely demonstrate with facts and numbers that we have been working hard to achieve our goals and to spread the knowledge about Dash.

Thank you very much for your words and your support, and please if you want to talk further contact me, i will be more than glad to discuss about strategies and ideas!


Regards,
Giorgio M.
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1 point,4 years ago
Very well said. Thank you for your kind words and your dedicated service to the network. You all are an inspiration and your hard work makes me want to work harder for Dash. Keep it up.
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0 points,4 years ago
@giorgiom92 I would like to discuss with you DashHelp business strategy to help clarify it and with the aim to increase value to the network.
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0 points,4 years ago
Sure, let's talk about it! Just tell me what's your favorite communication channel.

Regards,
Giorgio M.
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0 points,4 years ago
Hello Giorgio my preference is Signal messenger. Speak to Ernesto or Lorenzo they have my contact details.
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0 points,4 years ago
Done, talk to you over there.
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0 points,4 years ago
Strong yes from me.
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1 point,4 years ago
We need more ATMs, yes x13.
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1 point,4 years ago
Thank you very much 3d1409ae!!

We want to continue to have a positive impact on the Latin American community, and put Dash into our users hands is much needed!
As well as training and providing information about Dash and cryptocurrencies, going from the basics to the most complex themes.

We are committed and we believe that Dash can actually change the course of the Venezuelan economy and at the same time become globally well-known for this.

I really appreciate your support and your feedback, it's really important for us to listen what the community has to say because it helps us to direct our efforts in the best way.


Regards,
Giorgio M.
Reply
1 point,4 years ago
@giorgiom92 In my opinion we definitely need technical support services now that DASH is taking off in Venezuela. I hope you realise how important your role actually is for converting Venezuela to using DASH and therefore directly increasing the quality of people suffering unnecessarily? DASH can solve all problems Venezuelans are having of hyperinflation. But what I feel is that the DAO is not seeing the enough value coming out of Dash Help yet. Therefore I've given notes below on how to return more value to the network.

However to get funding I feel you need to greatly increase your value to the network.

What I want to see is more quality video content produced on your youtube channel. I've looked through all your videos and you're diving straight into using the wallets. That is not going to help Granny. The great majority of people in Venezuela don't even know the basics of what DASH is and how it can help them. You need to start with that. Your video training needs to be substantially increased to answer even the most basic questions in video format that take a grandmother from a beginner knowing nothing to being able to buy and spend DASH on a daily basis. There is yet nothing on these subjects on your channel.

I watched the interview with the radio host for apartments and he did not even know the basics of what DASH is about. Girorgio did a good job of answering his questions but we need a more structured course. I would suggest that you get a granny and you teach her in front of the camera step by step on how to use dash. I feel you would have enough time in between calls to create this training content. The content should be produced in both in Spanish and English because there is also a desperate shortage of quality step by step training in English but first it should be created in Spanish. Subtitles for training videos IS NOT GOING TO WORK. We need them with English audio as well as Spanish audio. Primarily Spanish because our primary market focus is currently to make DASH the universal currency for South America with 410 million people.

These are the basic questions that need to be addressed in a STRUCTURED STEP BY STEP VIDEO PROGRAM:

Basics of the video training course for Venezuelans and all Spanish Speaking Countries.

Introduction
1. What is DASH
2. Why use it over normal currency like Bolivars, USD and Dollars?
3. Who runs DASH? Why is this setup better than a bank?
4. What are the advantages of using DASH?
5. What is required to get started with DASH?
6. What is the government / legal situation on using DASH?
7. Explain with examples the volatility of DASH and how a customer can combat these issues.
8. Explain what is needed to get started with DASH. No paperwork. Just download the app.
9. Explain why people can trust DASH.
10. Why DASH over other crypto currencies such as Bitcoin? Give examples why e.g. speed of transaction - buying coffee in a shop etc. You have the merchants already signed up you can show them first hand.
9. Demonstrate DASH being used in different merchant shops with actual examples of Granny actually going out buying things in those shops. Definitely use big brand name shops in your videos so such as Traki and Burger King (buy vegan food if you can - it's also good for the planet and your health") because the big brand names transfer confidence from their brand to the DASH brand. You can also demonstrate smaller shops as well.
10. Show them how to find the shops with the app.
11. Explain how remittances can be made from oversees by showing a Venezuela actually sending money from a different country to Granny live on the video. Explain the advantages of making remittances.
80% of families in Venezuela have at least one family member now living over sees to send money we need that video training to show them this.

12. The videos need to be ordered in a sequential order. Use consistent naming of the videos e.g. Main title1: Subtitle 1 PART 1, Main1 SubtTitle 2 Part 2 etc in this way Youtube will automatically queue your videos up on the RHS in order.

13. Once the basics are completed you can then go on to talk about the wallets and how to use them.

Use the internet to scale up the outreach to people to learn how to use DASH. Currently there is next to nothing in training that can help the people know and learn about DASH. If DASH help don't do it then who is?

You have a responsibility to the people of Venezuela to make this training. I wanted to see this type of training content before but it is not yet created. I feel you could have done this. DASH help needs to focus on just 2 ears Customer Support and Training and nothing else in my opinion. If you return more value to the network and you will get funding.
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1 point,4 years ago
Hello DeepBlue,

First of all I would like to take this opportunity to thank you for the valuable feedback you have given us!

We are aware of the importance of our work, and that is why even without having been financed in January, and even though our finances of almost the entire year (2019) were in red numbers due to the Dash downward trend, we have continued to work constantly and cleverly to not fail to meet at least the main needs of the Venezuelan and Latin American ecosystem.

Nevertheless, i completely agree with you and give you the reason about our training videos. Not as an excuse, I would like to comment that due to the high demand for face-to-face inductions that we have had in recent months, thanks to the confidence that businesses such as Farmarket, Traki, Gina, Church's Chicken, etc, have given us, the amount of time and money available to invest in generating high quality audiovisual content (as to be published on our YouTube channel) was less than desired and therefore we decided to undertake a little less demanding campaigns through our social networks, making weekly live videos through Instagram and Twitter. In such videos, just as you say, we explained the basics of cryptocurrencies in Spanish, because it is what most of the community requires since the level of education on cryptocurrencies available is very low.

Here are two of the examples of the videos to which I refer:
https://twitter.com/dashhelpme/status/1189315920994488320?s=19
https://twitter.com/dashhelpme/status/1171562293227921410?s=19

Some pictures of our seminars as well
https://twitter.com/dashhelpme/status/1195045310973784074
https://twitter.com/dashhelpme/status/1194311024826028038

I'm really glad you enjoyed my interview on the radio and once again I totally agree with you when you say that the style of the videos has to be with that level of detail, but having a better structure and organization within the dialogue. Ensuring that even the most novice and unfamiliar user can digest the complex information about cryptocurrencies and Dash.
We didn't forgot about the videos about Dash and crypto 101 contents, we just were a little behind schedule. That is precisely why in this proposal for February/April we decided to generate online courses within our E-Learning program that would allow any user to understand and ask questions about everything and clarify any existing doubts. Those videos and sessions were planned to be recorded and published on YouTube as well.

Thank you very much for advising that the content should be created in both languages, as this has indeed been one of our concerns. Since our main niche is Spanish speaking, but we didn't want to leave out the English speakers either. We will develop 2 different set of videos, one completely in Spanish and the other in English, contrary to what we've been doing which was subtitling the videos, i'm confident that this will make a significative difference!

I couldn't be more grateful for all the time and detail you provided in the plan for the video tutorials, and I am pleased to inform you that we do have a common understanding of each and every one of the points you mention within the teaching/training program, in fact we could even quote each other on some of these statements.
In your first point number 9 (which actually should have been number 11) we thought about the strategy of the Mystery Shopping Program to be able to demonstrate the use of Dash in real shops, while at the same time we are conducting a loyalty program of these shops, to ensure that they continue to accept Dash as payment method without major inconveniences.

Excellent correction on point number 12, we'll do it.

Thank you for your final words, and I agree with you that we have a responsibility, and that is why my personal commitment and the one of the whole Dash Help team is that we will generate and publish as soon as possible, quality video tutorials, made to be understood by any of the grandmothers in the world, covering all the content aforementioned and more. In both, English and Spanish language.


We deeply regret if we didn't met certain expectations and hope that we can regain your trust and that of other mno's and continue to demonstrate our ROI for the entire community.

Please support us and allow us to achieve all our goals together.


Regards,
Giorgio M.
Reply
0 points,4 years ago
@giorgiom92 I would like to see a worked out business plan with dates on when actions you have committed to will be completed. The actions e.g. training programs should be itemised as to what subjects you will cover in each video. This way MNOs can see when these promises of creating video content will be delivered and if they are delivered on time and to quality standards it will give MNOs more confidence. No proposal owners are being held more accountable for what they say they are going to do. Now we want to see it documented in a formal business plan. Proposal owners that do not do this are now unlikely to get funded.

A fully worked out business plan for a project is now something I am requesting from proposal owners because it not only gives the MNOs a clearer view of what your work is about but it also enables you to think through the issues and problems yourself carefully - something you may not have done without this plan.

If you don't know how to put a professional business plan together I recommend you hire a business graduate to assist you and I will take a look through it once you have completed it and give you my feedback and recommendations. I have done this with DashMall & Parking and it really made a big difference to their project.

My view is that Dash Help is primarily a Help Centre / Customer support centre that also produces educational videos on all aspects of using and getting started with DASH. Activities outside of this are not really are a distraction and need to be minimized. As the Dash uptake in Venezuela accelerates we need to keep up with supporting these new users and it is essential your support service is able to do this and scale as the demand increases.

Video training is one way to leverage the internet to scale up your training to benefit millions of people. Initially all this training should be in Spanish first to cater for the tens of thousands of new users from Venezuela and South America.

I would like to see you submit a fully worked out business plan for your project with schedules, full training program listing with actual dates when each video series will be completed. I highly recommend you invest the time do this business plan because going forward I think MNOs are going to need that as a reference point to measure your performance and ensure you are meeting the targets and objectives you have stated you would.

A proposal is not enough any more. We need to see a fully worked out business plan.
Reply
1 point,4 years ago
Hello DeepBlue, thank you for your time and your valuable feedback.


As I am aware that MNOs have little time to evaluate each proposal, I always try to write my own placing particular emphasis on new ideas and initiatives to be carried out by our team, while demonstrating with statistics and real data gathered from our analytical tools, how our interactions and the work done in the previous cycle have been. Taking also into account the structures of the other popular/successful proposals presented.

The seminars and training courses go hand in hand with the requests and needs of our users and partner businesses, therefore, we could not guarantee a precise itinerary on them. At the moment, we can say that we have 10 inductions pending, but for the future it could be difficult to predict.

We have a business plan and it is pretty much the same one that we have been developing in the last two years in a satisfactory way at the level of the Venezuelan community, and it is precisely by listening to the latter that we have decided to add to such plan the novel elements of this proposal, without leaving aside the main functions of our project.

It is worth noting that many times both the community and the MNO's network demand greater results from us in order to receive financing, which makes it difficult to remain 100% faithful to the original plans and therefore it is not so banal to choose how to distribute the times.
The approach to time distribution for those moments when we do not have requests will be to generate other types of content, such as the mystery shopper program and loyalty program.

In relation to the E-learning program, the path to follow is basically the same as you proposed in the previous message, since it coincides with what we had thought of developing for our "students".

Your conception of us is valid, and in fact some people think the same, however, we have received feedback from other MNO's and people in the community, which has led us to develop new features within our initial planning (such as the Human ATM program, or the digital training course) because at the end of the day we have the responsibility to stand up for Dash in Venezuela and Latin America and as such, we try to fulfill the expectations of our users, helping them to reach the goal of adopting Dash in a conscious and prudent way in their daily life, satisfying at the same time the demands of the mno's.

We totally agree that the dash tutorial videos are a fundamental piece of the puzzle, and that's why we decided to put the pedal to the metal on this topic, seeking to publish 1 or 2 videos per week, (starting from the moment we can get back up and running, hence being funded), on the topics we discussed in the previous message. Adding of course, also those topics and doubts that the community may asks us on the way.

Summarizing we have the following agenda:

- 180+ monthly requests for information to the support center
- 1 to 2 weekly video tutorials in Spanish on YouTube about all the information on Dash, and once we have completed the Spanish course, we will immediately start with the English one.
- 10+ monthly seminars given to business people, entrepreneurs and/or end users
- Beginning of the online class program divided into 4 levels, from the most basic to the most complex, teaching 2-4 sessions per week.
- 4 monthly human ATM's to directly put dash into users hands.
- 4 monthly shops visited with our mystery shopper program.
- 100,000+ monthly impressions through our social networks
- 600+ monthly users on our website.


Please if you wish to contact me directly to talk further about a plan, strategy or ideas do not hesitate to contact me.
@Giorgio92 on telegram and social network and pretty much everywhere else.

Don't worry about the typos, i'm sure I've made plenty as well.

Thank you!

Regards,
Giorgio M.
Reply
0 points,4 years ago
Correcting a few typos - I'm sorry about these and others I simply don't have much time to make this post.

"No proposal owners are being held more accountable for what they say they are going to do. " =
"Now proposal owners are being held more accountable for what they say they are going to do."

"Activities outside of this are not really are a distraction and need to be minimized" =
"Activities outside of this area are not your remit and are a distraction and need to be minimized"
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1 point,4 years ago
https://app.dashnexus.org/proposals/dash-help-support-center-feb-apr/overview
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1 point,4 years ago
Easy yes for me. we need Spanish language support for our userbase.
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1 point,4 years ago
Thank you very much agnewpickens!

That's indeed one of our main purposes since the 75% of our users are spanish speaking people from all over the continent, and they deserve and need to be informed (and excited) about Dash innovations and information.
More than 400 million people speak spanish!

Let's hope the community support us to keep up with the hard work, since we have worked in January even without funding but our range of action has been reduced and we really need to make people aware of news like Dash Platform being launched on Evonet, dapps, chainlocks, etc...

Regards,
Giorgio M.
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1 point,4 years ago
Hello ValenciaDash, thank you very much for your support and good wishes!
We are convinced this is going to be a great year!

Regards,
Giorgio M.
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1 point,4 years ago
A great team working hard and honestly. Best of luck.
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3 points,4 years ago
seriously?
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4 points,4 years ago
I think his account was hacked :D
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-1 point,4 years ago
Voting No, not need imp
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1 point,4 years ago
Thank you for your feedback Realmrhack.

Obviously I respect your opinion, however with regard to our "usefulness", i think it should be noted that since the launch of Dash Platform on Evonet, there are many news and information that should be publicized as soon as possible because it is a huge achievement that the whole community had been waiting for some time.

And this is just to mention one of the many tasks we perform in our daily lives.
Anyhow we will keep our finger crossed and continue to work relentlessly.

Regards,
Giorgio M.
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0 points,4 years ago
Imo*
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