Proposal “Dash-Help-Support-Center“ (Active)Back

Title:DASH HELP - SUPPORT CENTER (VENEZUELA) 2018/2019: Maintenance (300 people supported monthly-increasing) + Video tutorials + More communication channels + Videos paying with Dash
Owner:alejandroe
Monthly amount: 48 DASH (5308 USD)
Completed payments: 1 totaling in 48 DASH (4 month remaining)
Payment start/end: 2018-10-17 / 2019-03-15 (added on 2018-10-10)
Votes: 745 Yes / 31 No / 0 Abstain
Will be funded: Yes
Manually vote on this proposal (DashCore - Tools - Debugconsole):
gobject vote-many fccbab5e2a442d24dd04674a6aad69cef29e76c83cc9c37a61c81076d8d7d233 funding yes

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Proposal description

UPDATES:
10- Nov 2nd, 2018. At this date we COMPLETED our series of video tutorials about How to use the Dash Wallets, they are all in our Youtube Channel. https://www.youtube.com/channel/UC7LuTmubwz0jgLlTlt6zsIQ
9- Nov 2nd, 2018. Tutorial video #14. "How to back up the wallet" (Android). https://www.youtube.com/watch?v=peejcgosYIA
8- Nov 2nd, 2018. Tutorial video 
#13. "How to show the Extended Public Key (XPUB) "Android". https://www.youtube.com/watch?v=2LJ9YiEyO-Q
7- Nov 2nd, 2018. Tutorial video 
#12. "How to set a name to the wallet" (Android). https://www.youtube.com/watch?v=yb5xJgSvFCE
6- Oct 21th, 2018. Tutorial video #11. "How to synchronize the blockchain" (Android and iOS). https://www.youtube.com/watch?v=cubdWCMBEFw
5- Oct 19th, 2018. Translation of the Dash Help site in Portuguese. https://dashhelpme.io/homept/
4- Oct 12th, 2018. Tutorial video #10. "How to verify if a transaction was sent" (Android and iOS). https://www.youtube.com/watch?v=lyxkxE5VtDg
3- Oct 8th, 2018. Video: Ernesto from the Dash Core Group paying with Dash. https://www.youtube.com/watch?v=f3_TDGWJ7Og
2- Oct 4th, 2018. Tutorial video #9. "How to send Dash using the public address" (Android and iOS). https://www.youtube.com/watch?v=IeMJL9TVQMs
1- Oct 4th, 2018. Video paying with Dash at barbershop "Hollywood Stars". https://www.youtube.com/watch?v=4IGWo7qNwOE
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Dear Dash Community and MNO's, we are very pleased to present you our next proposal for Dash Help Support Center. The very first and only support center of a cryptocurrency in the world. We are also very happy to announce that we have achieved 100% of our milestones. And besides the number of requests we have received increased up to 80% (aprox 250 requests per month). This means that our services are highly needed.

This is a video where we show a summary of our work during the last 2 months.


This is a document with a specific list of the milestones we achieved: https://drive.google.com/open?id=1p7k6Ka5PRCpWez4-RfeOLY2Fv3IBtE20

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1) STRATEGY FOR ADOPTION:
As we have stated in the past, have built a strategy for massive adoption of Dash in Venezuela. It consists of 3 stages that must be followed to increase the probability of success. The stages are following:

a- Merchant adoption: We must have the merchants first in order to people can be able to spend their Dash.
b- Get Dash into people hands: Once we have the merchants now is time to fill the economy with Dash, in that way people will have Dash and they will also have options to spend it (merchants affiliated in Stage 1). The best ways to bring Dash into the economy is throught Remittances, Freelancing and Mining. We are working in a remittances project for this.
c- Incentivizing the consumption: At the same time we affiliate merchants and we bring Dash into Venezuela, we have to give people good reasons to spend that Dash rather than exchange it to Bolivares. We can achieve this using discounts, special promotions, Dash Back, loyalty programs. 

And if we want this strategy succeeds we need to support people, because when Dash becomes more and more massive, more people will have questions and tech problems, and that is why the services of Dash Help are so important for the adoption,

https://i.imgur.com/N7eianxl.jpg


2) WHAT WE HAVE DONE?

2.1) Video tutorials of "How to use the Dash wallet" (Android and iOS)
. And we posted all of them in Youtube so anyone in the world can log in and learn how to use the Dash wallet. https://www.youtube.com/watch?v=z0aHBDmYbrw&list=PLoNrgFUS6JyidXWTYlpY6GFs8LssDv1PH
https://i.imgur.com/Xriwf30m.png

2.2) Integrations in the Dash Youth and Dash Maracay websites.
Our livechat box is integrated in these websites so even more people can directly have access to the support of our agents. https://www.dashyouth.org/en/home/ and http://www.dashmaracay.org.ve/
https://i.imgur.com/9NTisLHm.png

2.3) Expansion to the USA. In this way anyone in the world who speaks english can be supported by our team and anyone in the USA can directly call us. Besides we translated our website to English. https://dashhelpme.io/home/
https://i.imgur.com/o7RuXLHm.png


2.4) Creation of our Whatsapp business account. In this way anyone who has a smartphone (the vast majority of the people) can easily contact us for support. 
https://i.imgur.com/4bNu4HVm.png

2.5) Partnership with Kriptomobile. This is the company that created the "Krip" phones, the one that have the Dash wallet already preinstalled. We are the official support center of them in terms of Dash and we are also creating "unboxing" videos showing the different features of the phones. https://www.youtube.com/watch?v=erUg4WHpWgY&list=PLoNrgFUS6JyjWB5EZoVS3RAFyMSSy3uu0
https://i.imgur.com/aYAjNPFm.png

2.6) Fixing of the Bolivar/Dash rate. We were in conversations with the developers if the Dash Core Group and we achieved to fix the Bolivar/Dash rate because before the wallets showed a wrong rate, but now they shows the real market value. This is so important for Venezuelan users because since the Bolivar loses its value by the day, now they will see they have more Bolivares in their wallet, and this will create even more confidence in Dash as a store of value.
https://i.imgur.com/IZsS0THm.png

2.7) Videos paying with Dash. We are posting videos showing how people can easily buy stuffs with Dash in Venezuela. In this way peopla all around the world can notice what's going on with the Dash revolution in our country, and see that it is actually real. https://www.youtube.com/watch?v=H1wtWzvPdc4&list=PLoNrgFUS6JyhTrvRwVE1K65g7xrX9VEDX
 https://i.imgur.com/sSSXBaFm.png

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3) WHAT'S NEXT?

3.1) Maintenance of the support center.
(1 supervisor + 5 support agents + 4 directors). Besides the regular taks they do in a daily basis our support agents have provided a lot of help to Dash Merchant, they have participated in the QC (quality control) process of the merchants affiliated. They call them and ask different questions so we can know if they have all the information they need to accept Dash, in this way we ensure and improve the quality of the Dash Merchant work.

 https://i.imgur.com/J05twimm.png
3.2) Marketing work.
The marketing work we have done has helped increased the traffic in the support center up to (80%), we will keep doing it (mostly ads on social media, promotion by the Dash Merchant team and crossposting with other accounts) so the number of requests keep growing.
https://i.imgur.com/lde7PETm.png

3.3) Creation of a Telegram channel. In order to be more connected with our community and keep expanding our communication channels, we will create a Telegram channel, first for Venezuela. This will enable to share even more information about Dash and our activities with the community (news, promotions, tips, etc).
https://i.imgur.com/CtxnKsjm.png

3.4) Videos unboxing Krip phones. We will create more "unboxing" videos  of the Kriptomobile phones, specifically the "K1" and "K4" and we will keep supporting "Krip" users for any problem they may have.
https://i.imgur.com/VpMy0C2m.png


3.5) More video tutorials. We will finish the video tutorials of "How to use the Dash Wallet", and besides we will create more tutorials videos of: a) How to use the QT wallet. b) How to use the different exchanges. c) How to use the POS system.
https://i.imgur.com/Xriwf30m.png

3.6) Videos paying with Dash. As we have done, we will keep posting videos showing how people can buy with Dash in even more merchants. It is important to show the world what we are doing here and the impact that Dash has made in the Venezuelan economy, There is still a long way to go, but the change has already begun.

https://i.imgur.com/dZMHnfTl.png


4) BUDGET

https://i.imgur.com/lq5xBlXl.png


Thank you very much for reading our proposal, please let us your comments of questions, we will very happy to answer you all!

Dash Help team
Contact info:
Whatsapp: +1-402-784-1595
www.dashhelpme.io
Ig: dashhelpme
Tw: @dashhelpme
Call Center:
Venezuela: +58-212-720-1174
Colombia: +57-1-508- 5991
Mexico: +52-55-108-37057
Argentina: +54-11-536-87966
España: -+34-911-239-426
USA: +1-786-460-8600
 https://i.imgur.com/pERCL2xt.png

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Discussion: Should we fund this proposal?

Submit comment
 
0 points,26 days ago
Dash Watch October 25th 2018 Report on
Dash Help Support Center by alejandroe
http://bit.ly/DWDashHelpOCT18
Reply
6 points,1 month ago
Last night, I had dinner with George Donnelly of Dash Colombia. He told me that he was trying to help someone here in Colombia this week. The problem was with a friend's cellular phone. The friend put in a recovery phrase to restore a Dash wallet, and it ran for a sufficient time to restore, but never showed the correct balance. George didn't know what to do, so he referred the friend to Dash Helps support center. The Dash Help support center correctly identified that there wasn't enough free space on the device to store the block headers.

Dash Help Support Center is a successful service and I congratulate them for being there and helping people in different countries!
Reply
0 points,1 month ago
Hello Edward, thanks so much for those words! We are very happy to be able to provide help in many different ways to people in different countries. We will keep working very hard and providing value.
Thanks a lot!

AlejandroE
Reply
0 points,1 month ago
#1 inflation country in the world right now and this arguably very reasonable proposal hasn't passed yet (144 more yes votes needed). Ideas on how to get more masternodes voting?
Reply
0 points,1 month ago
Hello telegon_heights, thanks for your support. Right now we have 92 Yes to go and 7 days for the voting cycle ends. We think a lot of votes can come these last days, hopefully we will have many more Yes!

Thanks again!
Reply
1 point,1 month ago
regarding the strategy: too much focus on spending dash and not enough focus on savings? incentive wise, consumers have the incentive to spend high inflation rate money, and save in stable inflation rate money. The humongous consumer need right now is a new savings product that retains purchasing power, and consumer need is maybe not much right now for ability to spend dash at merchants
Reply
0 points,1 month ago
The best case scenario is for people to only use dash, for both saving and spending. People would rather have 1 currency that can do both .
Reply
1 point,1 month ago
As said in the comment below, I think it is a great idea that we promote Dash as a saving tool as well. We will definetely will take that into account. Thank you very much for that!
Reply
1 point,1 month ago
alejandro: billboards not included in the budget breakdown image in 4). Any plans for a future billboard campaign? Ie. one more specifically focused on marketing dash for savings, protecting purchasing power than the 1st billboards which were ("dash -- more than cash")
Reply
0 points,1 month ago
Hello telegon_heights, yes we are thinking on make some billboards in the future, and now that you mention we can reduce the "flyers" and "ads" budget a little bit to do it. We want to keep the budget as low as possible but I think we can have some new billboards. And yes, promote Dash as a saving tool it is a great idea, thanks!

As usual, we will keep the community updated in everything we do.

AlejandroE
Reply
0 points,1 month ago
Yes from me, good luck.
Reply
0 points,1 month ago
Hello qwizzie, thanks a lot!
Reply
0 points,1 month ago
Dash Watch September 26th 2018 Report on
Dash Help - Support Center (Venezuela) by alejandroe
http://bit.ly/DWDashHelpSEP18
Reply
-2 points,1 month ago
$7600/300phone calles = 25dollar.
Do I can not make an estimate of time per phone call, I doubt they take up an hour per call.
In fact most common call-centers work with 10 minutes or less AVG phone calls.

To me this is way to expensive, the focus needs to get the price down per phone call.
I am voting yes assuming you will be working hard to get the prices down per call.
Reply
4 points,1 month ago
Hello A_node_to_a_Master, thanks for your comment and for your vote. Regarding your concern:

We don’t receive just calls, we provide support throught: calls, live chat, ticket support, Whatsapp, social media (and soon Telegram).

But this is not just what our support agents do in a daily basis. When they are nor receiving help requests they do other several things that provide value, following are some of them:

- Research about the different exchanges where Dash is listed and also the different tools for Dash usage (i.e: POS, payment processors, Krip phones). Then they learn how to use each of them so they can provide a proper support when needed.
- Quality Control work for Dash Merchant (**highly important**). Our support agents have a a daily list of merchants so they call them a check if they have everything clear to accept Dash. If not they create a report and send it to Dash Merchant so it can be solved. In this way they help to ensure the quality of the merchant adoption program.
- Creation of the video tutorials “How to use the Dash wallets”. Our support agents are the ones who record those videos and then send them to our editor.
- Translation of the website in different languages. By the moment just English and Portuguese (this is done by the bilingual support agents which are 2, the agent for Brazil is almost hired but she already did the portuguese translation).
- Translation of the Youtube videos. All the English translations that you watch in our videos are done by our bilingual support agent.

This is just a list of tasks they do when they are not directly providing support. So it is not just 300 requests, we provide value in many different ways.

I hope I’ve clarified your concern.

Thanks again for your support!

AlejandroE
Reply
1 point,1 month ago
I fully support this proposal. Services for the Dash Nation are key. Muy bueno!
Reply
0 points,1 month ago
Thanks for your support Tao, muchas gracias!
Reply
4 points,1 month ago
Dash.red sends people to DashHelp on a regular basis. I get 3 to 4 questions per week related to problems that are better answered by DashHelp. Voting YES.
Reply
0 points,1 month ago
Hello Edward, we are very happy to help Dash.red’s users! Thank you very much for your support.

AlejandroE
Reply
4 points,1 month ago
Easy yes! Keep up the great work guys.
Reply
2 points,1 month ago
Hello Mastermined, thank you so much, we will!
Reply
-1 point,1 month ago
I cant really see any use in a helpline. I think you were honest you will have to say that you barley ever get a call? Getting Dash into peoples hands is probably the most needed. Working with brick and mortar currency exchange shops to add Dash would be useful.
Reply
0 points,1 month ago
Hello Fount4inhead. When I say we have received up to 250 requests per month I am being totally honest. Each month more people become Dash users, so naturally, more people need help with any type of issue.

I agree with you that “Getting dash into people hands is the most needed” (which is a stage of our stretegy) but take into account that the more people use Dash then there will be more questions and tech problems that will need to be solved.

So it is a service that is naturally needed, any organization that provides any kind of service needs to provide support to its users so they can ensure a long term relationship with them. And Dash is not the exception.

We work with etic and integrity, and we will keep working to provide value to the Dash network at the lowest possible cost.

Let me know if you have any question, I will be happy to answer you. Thanks a lot again.

AlejandroE
Reply
2 points,1 month ago
Yes! Alejandro and his DASH Help team are providing essential support to all the projects for mass adoption of DASH in Venezuela. The large firms, such as Krip mobile, have confidence in signing up DASH on their service because we can provide technical support to their customer base on DASH. The same with any other large organization wanting to accept DASH in Venezuela. They need to feel confident that their customers have support for a new payment technology. The DASH help provide that support and we are therefore able to secure DASH integrations into POS systems. This is particularly important for large companies. They will only integrate a crypto into their payment system if they can feel confident their customers are support.

The DASH help guys also support all the other Venezuela projects and are now tech support to internationally based DASH users. In my book this is some of the best marketing that DASH can do because we are providing real services and at the same time we are getting the DASH brand name out as being the only cryptocurrency to provide tech support. When they are not busy undertaking tech support they are building video guides ensuring that the staff are always working on DASH projects.

I love the video merchant sign up videos that Alejandro is now making. This is showing the world how DASH is becoming established in Venezuela as a secure and reliable payment method.

This project keeps getting better. I can't wait to see what will be achieved in the next 6 months by this team. Well done Alejandro and you have my full support.
Reply
3 points,1 month ago
Hello Deepblue, thanks so much for your words and your support! I can't agree more with you on all you mentioned. We are very happy to help Dash users, merchants and other Dash projects. We think we are providing real value since we are actually helping people with real problems/questions and they are very thankfull for that. This makes the difference.

I want to thank you again for all your advices and suggestions, you have provided so much value to all of our projects, you are part of our team.

Thanks a lot,
AlejandroE
Reply
7 points,1 month ago
Yes, this is absolutely essential in my eyes, with exponential growth in merchant adoption month on month with currently 2000 merchants in Venezuela alone. We need this support system in place. I expect there will be increased interest and many new-comers asking questions about Dash at the start of November when the Petro launches. Services like this are crucial for mass adoption in Venezuela.

I'd also like to say Alejandro and his team are a pleasure to work with. If I need to verify details or need quotes, merchant interviews or photos for journalists on PR front. They always deliver and go above and beyond what is request from them. I think I might have to pass on my Stay Dashy name to Alejandro as he's starting to earn a reputation as 'Dash Jesus' for all the amazing Dash work and outreach his team delivers.
Reply
4 points,1 month ago
@MarkMason, I wanted to say what a fantastic job you and DFN team are doing to raise awareness about the Dash projects in Venezuela. DFN is providing a spotlight for the world to see that DASH is giving hope to the people in Venezuela for the first time in a decade of misery and suffering. Your PR work is essential in helping mass adoption take place in Venezuela. Kudos DFN!
Reply
2 points,1 month ago
Hello Mark, thank you very much for your words and support! Absolutely, the more merchants and users are the more questions and tech problems will be, so that's why Dash Help was created, to help people get on board and stay with Dash.

Regarding your second point, it is actually really funny but as I always say, I don't consider myself a Dash Jesus or something, I'm just a community member working to spread Dash and help my country. You also provide so much value to the community with DF, you guys rock and you are a true motivation for us, so please keep Stay Dashy for you! Let's keep working.

Best,
AlejandroE
Reply
2 points,1 month ago
yes as great job
Reply
1 point,1 month ago
Hello tungfa, thanks for your support. We will keep working hard.

AlejandroE
Reply
2 points,1 month ago
This is how you win Venezuela!
Reply
0 points,1 month ago
Thanks for your support!
Reply
2 points,1 month ago
This is the easiest yes of the month. Look at how much they've accomplished. I've developed a habit of checking discoverdash every day, and it's a joy to see the merchant count climbing so quickly.

These guys are not all talk like some of our other proposal owners, and these guys are getting it done for much less. There is no BS here. Straight talk with effective action.

Alejandro and Lorenzo, I hope you guys are proud of what you've built, you're doing great. All other proposal owners should be paying careful attention to what these guys do and how they do it.
Reply
1 point,1 month ago
Hello Unstoppable, thank you very much for your support. It is our pleasure to keep working and providing value to the Dash network. We always try to provide the maximun results at the minimum cost we can, so we are very glad you mentioned that.

We are very honored about your words, we will keep working very hard so you guys feel proud of our results. Thanks a lot!

AlejandroE
Reply