Proposal “Dash-Help-Support-Center“ (Active)Back

Title:DASH HELP - SUPPORT CENTER (VENEZUELA): Expansion to Brazil & US + Video tutorials (Wallets) + Publicity work
Monthly amount: 32 DASH (6517 USD)
Completed payments: 2 totaling in 64 DASH (1 month remaining)
Payment start/end: 2018-07-18 / 2018-10-15 (added on 2018-07-08)
Votes: 800 Yes / 135 No / 0 Abstain
Will be funded: Yes
Manually vote on this proposal (DashCore - Tools - Debugconsole):
gobject vote-many 15fb113f5360d2ca535e8c58471ac382334d55c1c6e3632870af6e4b899a8a32 funding yes

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Proposal description

Dear MNO's and Dash community, since the last cycle ends we started to work very hard and provide results. Following it is a list of the milestones we have achieved so far.You can follow this updates as well here:

17- Sept 20th, 2018. Tutorial video #8. "How to ask a specific amount of Dash" (Android and iOS).
16- Sept 20th, 2018. Tutorial video #7. "How to restore the Dash Wallet" (Android and iOS) .
15- Sept 20th, 2018. Tutorial video #6. "How to receive Dash with the QR code" (Android and iOS)
14- Sept 20th, 2018. Paying in Papa John's with DASH.
13- Sept 19th, 2018. Tutorial video #5. "How to unlock the Dash Wallet" (Android and iOS). You can watch them here:
12- Sept 17th, 2018. Video: Unboxing the Kriptomobile phone "K5".
11- Sept 12th, 2018. Video: Paying in Subway with DASH.
10- Sept 4th, 2018. TRANSLATION of the Dash Help website to ENGLISH. Since we already expanded the service to the US, Sarai, our english-speaking  support agent translated the whole website. You check it here:
9- Sept 2nd, 2018. Video: Kriptomobile phones in Caracas, Venezuela.
8- Aug 27th, 2018. Special alliance with KRIPTOMOBILE and DASH CORE GROUP. Dash has announced an exclusive relationship with KriptoMobile to bring Venezuela affordable phones that have the Dash wallet already pre-installed. We are working with Core and Kripto in this project since 4 months ago and we are very glad to announce that we will be the official Support Center for anyone who has questions or problems. They put a paper wallet inside the boxes with all our contact information (Picture below)
7- Aug, 23th, 2018. Integration with Dash Maracay site. Just like we did with Dash Youth, we integrated our livechat box in the website from Dash Maracay, the 2nd largest Dash community in Venezuela, in this way we can be reachable by even more users. You can check it our here:
6- Aug, 22th, 2018. Tutorial video #4. "How to scan the QR code" (Android and iOS). You can watch them here: (We posted 1 of them below).
5- Aug, 21th, 2018. Expansion of the service to WHATSAPP! Now our Dash Help will be available in your hands, we expanded the service to Whatsapp. You can type us on +1(402)-784-1595.
4- Aug. 20th, 2018. Expansion of the Dash Help service to the United States! As we promised, we expanded the service and now we are bilingual, Spanish/English. You can call, chat and email us within 8am-5pm (ATS time). This is an introduction video of Sarai, our support agent for the US.
3- Aug 15th, 2018. Tutorial video #3. "How to see the recovery phrase" (Android and iOS). You can watch them here: 
2- Aug 8th, 2018.  Integration with Dash Youth site. We did an integration with our allies of Dash Youth. Our livechat box is now in their website ( In that way anyone that accesses to their website will be able to receive support from Dash Help.
1- Aug 8th, 2018. Tutorial video #2. "How to change the exchange rate" (Android and iOS). You can watch them here: 

Krip phones

Video Tutorial #4

Dear MNO's this is a thank note for you. Thanks so much for giving us the vote of trust. As we have shown in the past with our projects (Dash Help, Dash Merchant, Dash Text) we will over deliver with our work. Please keep voting! Thanks.
Dear MNOs, this is a doc where we share all the achievements (in detailed) of our work in the first 3 months. We hope you find it usefull. We need your support to keep operations running! We still have chance to get funded!  (We have funds to run until august 7th) Thanks a lot.
Dear Dash Community and MNO's
, we are pleased to present you our 2nd proposal for Dash Help (the first support center of a cyptocurrency in the world!).
We wanted to share a video from Craig Mason where he shares his thoughts about the current proposal cycle. We hope you enjoy it!

This is a sample video of the tutorials we want to make about how to use the Dash Wallet (Android and iOS). They are going to be 14 and they will teach everything a user need to know about the wallets. 

We want to show what we have achieved during the last 3 months and what are our plans for the future. Please watch the following video, here we show you the office and the results of our work during the first 3 months of operation.

This is an interview with Rodrigo Ambrissi (founder of Dash Brazil). He visited us on our office during his trip in Venezuela. 


Here is a link on the Dash Forum where you can see all our activities, results and milestones: Dash Help (Updates + results)

1- Set up of the Office!

2- Statistics:

3- Improvements of the official Dash mobile wallets (Android and iOS). This includes: fix of translations, vocabulary, bugs, new features to improve the user experience, etc.  

4- Expansion of the service to other latam countries + Spain:

5- Support at Dash conferences

6- The most shocking marketing work so far (Dash billboards):

7- Alliances:



It is important to mention that, understanding the fall of the Dash price, we did the lowest budget we could.
Our monthly budget represents just 0.51% of the total available treasury funds (32 DASH over 6176 DASH available)

Ig: dashhelpme
Tw: @dashhelpme
Facebook: Dash Help

Call Center:
- Venezuela: +58-212-720-1174
- Colombia: +57-1-508- 5991
- Mexico: +52-55-108-37057
- Argentina: +54-11-536-87966
- España: -+34-911-239-426

Thanks for reading our proposal, please leave us your comments or questions. Thanks for your support! 

Show full description ...

Discussion: Should we fund this proposal?

Submit comment
2 points,27 days ago
Dash Watch August 27th 2018 Report on
0 points,26 days ago
Thank you very much!
1 point,1 month ago
Have you guys posted a donation address? With a relatively small budget like this, we can crowdfund this months payment to keep you guys going.
1 point,1 month ago
Hello name3, we haven't posted a donation address. We want to wait until the end on the cycle. Anyways we are prepared for that if we dont pass.

Let's hope the rest of the votes come in these last hours.

Thanks a lot!
1 point,1 month ago
I'll contribute what I can to help you guys continue operation. My small payment as a masternode is nothing compared to the exponential growth we will see if you succeed.
0 points,1 month ago
Hello RobbyDash01, sorry, I didn't see your comment before. Thanks so much for your support. Thanksfully we get funded and we will keep working to provide all what we are proposing so the MNO's keep voting for us.

Thanks again!
1 point,1 month ago
You have my YES vote!
0 points,1 month ago
Thanks DashWater!
0 points,1 month ago
Regarding what @macrochip and @Quansen said in #dash-talk at Discord, we just need to get 10% and we will get funded because the system will look the next proposal that can be funded with the available budget.

Right now we just need 56 YES votes to go in. Even if you look at that there is no available funds, If we go green with 10% we will receive the funds with the little Dash that are left!

Available 34,79 DASH and we just need 32 DASH !!! Please keep voting, we can do this!

0 points,1 month ago
Dear MNO's, even if you look at that there is no available funds, if we go GREEN, the system will look the next proposal it can be funded with the available budget, this means that we CAN get funded.

We just need some more YES votes, please keep supporting us!!

Thanks a lot
0 points,1 month ago
Dear MNOs, this is a doc where we share all the achievements (in detailed) of our work in the first 3 months. We hope you find it usefull. We need your support to keep operations running! We still have chance to get funded! (We have funds to run until august 7th) Thanks a lot.
0 points,1 month ago
There are still enough funds to get this proposal through even though we have gone above the allocated DASH for this month. The reason is the other proposals that have got enough votes are requesting more than the free amount of DASH that is available. The free amount of DASH left in the budget is 35 DASH. Therefore this proposal will pass if we get enough votes because it is requesting only 32 DASH. Keep voting everyone we can still make this project happen!
2 points,1 month ago
We have paid for all the equipment, computers,desks, chairs, tables, phones, booths, and office space along with the software and databases. They have hired and trained the staff. This is when we start getting the rewards for our investment. What these guys has achieved in just 3 months is remarable. I'm looking down the long list of proposals that are getting funded and they have not delivered a fraction of what this proposal has already delivered in real results. Since we have paid for the setup of this support centre it makes good business sense to invest in maintaining it otherwise our investment is lost. This project has a proven track record of converting people to users and large merchants feel confident from taking up DASH because of the support centre.

This project will provide tech support for Venezuela, Colombia, Argentina, Spain Mexico, Brazil and USA - that is a population of over 1 Billion people and to get this we only need to pay just 32 DASH per month to keep this Help support centre going.

ROI is converting confused people and merchants to confident users. In addition when they are not fielding support questions they are creating training products and undertaking research for the other Venezuela initiatives. This team also support all the Venezuela conferences and initiatives.

We are lucky to have these guys working for DASH people who we can trust and work really hard. We have a world wide support centre for just 32 DASH per month. In the US this would cost at least 350 DASH per month. These guys are converting users now. Other open projects are not. We need real users now to increase the DASH price and establish DASH in Venezuela we need this support centre. For me this is an absolute no brainer. We need this project to pass, if necessary consider defunding other open projects and let's get this proposal through. We have one day left. Let's make it happen.
1 point,1 month ago
Completely agree with you! There is no better team than this. If Dash plans to be the main currency of Venezuela. This proposal must be in operation throughout life.
0 points,1 month ago
Hello Deepblue, thanks for your words and support.

As you said, we are going to expand the service to the US and Brazil, and all what we are offering just costs 32 DASH per month (0,51% of the treasury budget). If we dont get funded we will be able to keep operations just for the first 7 days of August.

We will keep working and showing the real results we have brought. We will try to get funding until the last minute. We wont lose hope and we wont stop working.

Thanks so much!

3 points,2 months ago
Dear MNO’s and Dash community, we are aware of the situation of the budget this month. However we want to let you know that we havent losed hope, we will continue working until the last day of the voting cycle.

Anything can happen and we know you can open space for us. We know the value we are giving to the Dash community, this is the first and only support center of a crypto in the world, and any other crypto provides this type of service to its users.

We are providing this service to 5 countries (VE, MX, COL, ARG, SPN) and we will expan to US & BRA. And this just costs 0,5% of the total treasury budget (at the current Dash price, so if the Dash price goes up our budget would be much lower).

If you see the budget is full now, please vote anyways, we still have chance, just look at the numbers on!

Thanks a lot.
1 point,2 months ago
I speak with these guys on the phone on a regular basis. I have rarely met a team of people that work as hard as they do. They are passionate about bringing DASH to Venezuela mass adoption. Alejandro and Lorenzo are really sharp business people and first class ambassadors for DASH.

If we are pleased with what they are achieving and we want more of it we need to keep supporting these teams with our comments, feedback and our votes irrespective of what is in the budget. It is possible some funds could still be freed up, it has happened in the past especially in the last few days of voting.

There are few projects that have generated this amount of real world success. They have got 540 merchants using DASH in their businesses on a day to day basis. All this was achieved in just a few months. There is no other country in the World that has this many merchants using DASH on a daily basis. They are also refining and improving what they do to become more efficient. DASH Help supports all the other Venezuela projects and is a big reason why so many merchants are signing up because the merchants feel confident that DASH offers tech support.

"DASH Help Venezuela" is now "DASH HELP" they rebranded because they are expanding to supporting many more countries of the world outside of Venezuela. The teams are already looking for an English speaking tech support person so they can offer support for the USA.

DASH HELP relay on merchants that have questions to Dash Merchants and in this way the support center is a means of attracting and growing more merchant adoption. Dash merchants relay support questions to DASH Help. In this way these projects are working synergistically. The support centre is an essential service for large merchants to consider taking up DASH because it gives they need to feel confidence they can call professionals for assistance on technical issues - there is no other cryptocurrency that offers that type of service and is a unique selling point for DASH for the big merchants.

Dash Force News posted has just published an interesting article on the achievements the teams are making in Venezuela you can read it here:

These guys are working their hearts out to bring DASH to Venezuela on mass. If we want more of this great work we need to keep voting and providing feedback and giving our words of encouragement.
0 points,2 months ago
Extraordinary times calls for extraordinary measures.

With no funds left in the budget currently we have three choices.

1. MNOs can re-assess other open monthly projects that are receiving DASH funds and down vote them to free up funds for more valuable projects that are requesting funds now. Projects that are returning real value now.

2. MNOs can make donations out of our own funds to support valuable projects like this one.

3. We can let valuable projects like this die.

I don't know about other MNOs but option 3 is not an option.

Option 1. This should be our first option to consider. We could look at the past projects that are still receiving recurring monthly payments and see if those projects are returning, in real demonstrable results, *now* the same level of results as projects like this project?

Factors to consider before down voting:

1. Is the project giving results *now*, and not just convincing promises of results in the future? Some proposals make their proposals sound very attractive but so far have not yet delivered actual real results.
2. Is the project in a country where crypto is legal and actively promoted by the government like Venezuela? If not there is a danger that project could be burned.
3. Is the project supporting the success of other DASH projects? e.g. DASH HELP supports DASH Venezuela, DASH Maracay, DASH Colombia, DASH Merchants and many other projects.
4. Are the leaders of the project super motivated and as hard working as this team? These guys work like no other team I know. Alejandro and Lorenzo are working all hours. In my book they are real hero in the true sense of the word.
5. Does the project take the time to provide regular feedback to the community with solid evidence of its results like this project does?
6. Are the team leaders contributors to the DASH community such as this team?
7. Do the team leads have a positive and constructive contribution to the community?
8. Is the DASH brand promoted first and foremost. (it is not just the project that is important it is also the DASH brand awareness that is important
9. Are the team dedicated to full time promotion of DASH as this team are?
10. Is the project in a country where the update of DASH would make a significant improvement to the lives of millions of people like this project would?
11. Is the project in a country were the labour cost is as low as low as in Venezuela? One of the largest costs of any project is the labour costs for a nation that has a high level of tertiary education. I think it would be hard to find any country that could compete with Venezuela on this point.

If the DASH HELP or any of the other open projects asking for funds give more positive answers to the above questions than the currently open recurring funded projects then perhaps we should consider down voting those other open funded projects and vote instead for a currently open projects that is giving more value to the DASH network *now* in real terms.

We can always go back and vote for those other slower performing projects later. But right now DASH needs results *now*. The DASH price keeps dropping. This is important because if the DASH price was higher we could fund more projects. Uptake of DASH now will increase the DASH price *now* and it will therefore fund the slower performing projects later on.

I invite other MNOS to consider *all* other open projects that are still open for recurring monthly payments, and there are many of them, and do this simple exercise. We need results now MNOs to increase the DASH price for all projects.

Look at the existing funded project in one hand and the open projects requesting funding now in another hand and ask "Which one is leading to demonstrable results now?" Which one is returning more value to the DASH network now? Not only this consider the leaders of the projects. Notice their approach to how they interact with the community. Are the leaders of these projects constantly and actively in touch with the DASH community? I've noticed some projects get their funding then we do not hear anything from them. I'm not so confident with those projects. Ask which leaders do we want to support? Some leaders give more to the DASH network than others. Some leaders have a better attitude towards the community than others. All of these factors are important when deciding who we should give our funds to when we are in a situation with limited funds like we are now.

Look at these open projects and compare them to other currently open monthly funded projects and make sure we are funding the most valuable projects. I know it is tough. But tough times require tough measures and it really is a matter of survival. We cannot afford to be complacent. We need to make decisions that are best for the DASH network, that lead to results now.

That is why I have made some tough decisions today and down voted many other open projects that would receive monthly funds and I have voted for this project and the other LATAM projects that are currently open and requesting funds. I did this because I feel these LATAM projects are giving more value than older projects we voted on.

Right now we need to be ruthless with our decisions. We need to make decisions on quality of leadership, quality for results, and SPEED of those results.

For this reason I have already down voted past projects that were worthwhile but compared to this project are not as valuable to the DASH network. We can always vote them back again later on. But right now we need results now. If we don't make these tough decisions the DASH price is going to continue to fall.
0 points,2 months ago
Dear DeepBlue, we can't be more gratheful for your words of support and how you referred to us. You inspire us to keep working everyday harder and harder.

We understand that it is a difficult situation for everybody: for MNO's who are the ones that take the decisions, for proposal owners that are concerned about their (our) projects, and for the rest of the Dash community that are involved directly or indirectly with the projects but actually wants that Dash succeeds.

We will keep doing our work, the support center is still running and we will do what ever it takes to keep it up, we know how valuable this project is and the benefits we are providing to the Dash network as a whole (users, merchants, core developers, core marketers, core biz dev). Money needs to provide service, and Dash is not the exception. If we want to massify this we need to help the users, and for now Dash is the only crypto in the world who does this.

We want to announce that we are preparing a "contribution campaign" in case we dont get funded in this cycle. Anyone can contribute with us to keep our operation running.

Thanks again for your words DeepBlue, we won't be able to thank you enough for your help.

0 points,2 months ago
Core have taken up all the funds for this month down to the very last DASH. Core posted 2 proposals and then left it for 2 days before they posted their TAX proposal. Core did not post in their first two proposals that they intended to submit a 3rd proposal this month. I know that you proposal, Dash Text and other proposals were caught out by this because all the little community projects had thought that core had submitted all their proposals and there was no mention in their current proposals that they intended to submit a 3rd one in a few days time. Core claim they have given plenty of notice about their funding requests however wherever they posted that notice could not have been effective because the very fact that small projects like you've have got caught out shows and demonstrates their communication was not clear. In addition it would have been simple for them to simply post in their first 2 proposals that they would post another in a few days but I did not see that anywhere mentioned.

So what is the consequence of core delaying posting the 3rd proposal for 2 days without notice and for that 3rd proposal to take all ,and I mean all right down to the last DASH, the treasury funding. It means that your project and other projects who thought they had a chance are now burned out.

Your proposal Alejandro is for DASH HELP i.e to provide technical support to people. I know however that you have given to core, for free, valuable market information. e.g you have given them feedback on issues with the DASH wallet, the bugs and issues that your customers were having and the % of those bugs, you also highlighted typos and errors in the Spanish Wallet. You also have information on feature requests and other extreemly valuable information that core devs need and so does core marketing. They want and need that information. Therefore since you have no funds left and core have taken all the funds I recommend that you now stop providing core this information. They are a separately funded subDAO like yourself and in many ways they are competitors for treasury funding. The only difference is they always win the funding.

Therefore from now on you should consider charging core for the service of providing this additional information since it is not part of your remit as a tech support company. Reporting bugs, issues, and providing market intelligence and feature requests and other such information takes extra time to prepare and you are not being funded to do that role. Therefore if core wants that information from now on I advise you to charge them for that service. Just in the same way core is contracting services from Wachsman and for Ogilvy and Matthey (which in my opinion are not giving anywhere near as much value as your service is to core). It is only right that your charge core for these additional service from now on. If core do not want to pay for the information then I think it is best you do not offer to provide this. I honestly do not see why you should be giving core this information for free. DASH HELP is not just Venezuela now. It it is DASH HELP world wide. That means the market information you can gather will be relevant for the entire world.

I advise you to remain independent of core. That DASH Help function as a subDAO or as I referred to it as an sDAO. This way DASH is remaining decentralized. It also means that you can provide a better service to the DASH community rather than being controlled by core, which is just growing bigger each month and it is making it more difficult for MNOs to get the information we need about the different divisions in core and what they are doing.

In conclusion from now on any value added service like providing reports to core on bugs, issues and feature requests should be dealt with professionally and on a paid basis as an additional service to your support services and core needs to buy that service just in the same way they buy any other service they need.
0 points,2 months ago
Oh, I forgot to add. Also if you decide to put a widget on to the website. That also is a separate service because now it is going beyond your normal customer base. Therefore if core want that service they should also pay for it. Any service that core, or any other company want where it is beyond providing a normal help service, should now be charged e.g. if an exchange wants you to support their DASH customers this is going beyond a normal tech support service to the people and would require additional resources to support. This should also be charged. DASH help needs to be self funding now because there is no money in the treasury to support you.
0 points,2 months ago
I spoke with Alejandro at DASH help and he suggested a really fantastic idea that would boost the conversion of DASH from visitors on that is to put a DASH widget to DASH HELP or to put a link to DASH Help so that interested people can get tech support when visiting the website. I have been thinking about this further and realise we could put this widget on any DASH related website. This would form an excellent conversion strategy. People would be so impressed to be able to get help on their tech enquiries.

This is a creative marketing strategy that would add tremendous value in a practical way. This is the type of marketing I like. I would like to take credit for this idea but in fact it was AlejandroE that first suggested this.

@Fernando this is a type of marketing that I was referring to previously. It is so closely integrated to providing a service it is not even seen as advertising. Maybe you consider using some of your 1200 DASH marketing funds to fund this proposal since DASH core are using up all the budget this month. It would be money better spent than any PPC ads campaign.
0 points,2 months ago
Hello DeepBlue, thanks for addressing this.

It would be a big win-win for everybody if we put our contact info in the site. And actually other websites Dash related have already our info, these are:,,, and soon dashyouth.

I already pinged some members of the Core asking them the possibility to do this.

Thanks again.
0 points,2 months ago
Projects like this are essential to our expansion in to Spanish speaking countries like Venezuela. People are used to having someone to turn to, especially when engaging new/different/complex technologies like cryptocurrency. It's important that we continue to ensure this burgeoning market that Dash is a service and product they can depend on, and Dash Help plays a pivotal role in that process.
1 point,2 months ago
Hello Arthyron, like the comment from DeepBlue, I have no words to add. What you mentioned is why this project was created.

Thank you very much for your continued support!
0 points,2 months ago
It was a pleasure to meet Alejandro at CriptoLatinFest. Alejandro has definitely improved to the website!!! (new domain?) Keep up the good work! Now it is time to start sending users from to your service! Voting YES!
0 points,2 months ago
Hello Edward! It was my pleasure (actually honor) to meet you in Bogota.

Yes, we followed your suggestions and we fixed all the issues that the website had!

Thanks so much for your support and for your brilliant contributions.
2 points,2 months ago
This team support all the Venezuela conferences. On one conference alone they solved over 200 issues people had from the conference. I think this clearly demonstrates we need tech support. The benefits of the DASH HELP centre go way beyond tech support. The fact that DASH is the only cryptocurrency to offer a professional tech support service gives confidence to businesses that want to take up DASH because they know they will be supported. It is excellent PR to also have tech support and it gives new users confidence to use DASH to know they can call someone up, or send an email and get tech support. All the DASH conferences hugely benefit from this tech support team.

The Core team have also received invaluable feedback on their Dash Wallet software and some of the issues people were having with it and they made improvements to the DASH software to compensate for these issues.

DASH Help tech support is something Waschman PR should be writing about. The first cryptocurrency free tech support centre in the World. No other cryptocurrency is offering a dedicated tech support team like this. This make DASH stand out above all the rest. Now all we need is a PR firm that is able to get the news out about this service to the world press.

This proposal is one of the best value money return's on investment for DASH that I can think of.

I have also spoken with Alejandro on numerous occasions about promotion ideas and I can tell you Alejandro and Lorenzo and their team are super hard working, we could not want better leaders for this project. Not only this they are shrewd business people with some first class ideas to promote DASH.

This is one of the most valuable services we could have for DASH not just for Venezuela but now for other countries such as Spain and Mexico now also being supported and soon the USA.

The price for maintenance of this support centre is very affordable and we are getting a huge return on investment for it.

Good luck guys. Definite YES!
0 points,2 months ago
Hello DeepBlue, I can't add more words than what you are saying. You mentioned exactly the key points of this project.

We totally agree with you regarding the benefits for PR of this project: Dash has the first and only support center of a cryptocurrency in the whole world, this is not a small thing. If we want that Dash gets massive usage, we need to provide service, we need to help people and provide them with Solutions.

We will reach out the Core Team and see the possibiliy that Waschman PR includes Dash Help in their work.

Thanks again for your words and support, you are definitely one of the person that has provided more help to our projects (Dash Help, Dash Merchants, others).

We will be always gratefull for all your support. Regards from all the team.

Alejandro Echeverria
1 point,2 months ago
Being able to follow up with new Dash users is so important. Being able to have chat and call centers like this is exactly what sets Dash apart and will drive adoption. GREAT WORK!
0 points,2 months ago
Hello bchamz thanks for your support. Yes you are right, for adoption we need to provide service and support. Thanks!
1 point,2 months ago
Great work so far. Let's take this to the next level!
1 point,2 months ago
Hello, thank very much!
0 points,2 months ago
What an incredible team you are building. Low sustainable budget. Easy yes from me.
0 points,2 months ago
Hello RobbyDash01. Thanks for your words and support!