Proposal “Dash-Help-Support-Center“ (Active)Back

Title:Dash Help Venezuela - Support Center (Exclusively for Dash)
Owner:alejandroe
One-time payment: 119 DASH (72536 USD)
Completed payments: no payments occurred yet (1 month remaining)
Payment start/end: 2018-02-16 / 2018-03-18 (added on 2018-02-01)
Final voting deadline: in 6 days
Votes: 557 Yes / 113 No / 32 Abstain
Will be funded: No. This proposal needs additional 25 Yes votes to become funded.
Manually vote on this proposal (DashCore - Tools - Debugconsole):
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Proposal description

DASH HELP VENEZUELA - SUPPORT CENTER (EXCLUSIVELY FOR DASH)


Dear MNO's, this is an interview with Craig Mason where we talk about the details of our proposal. Let us know your comments and questions. (Many thanks to Craig for this nice talk).


ROI / Benefits of this proposal for Dash:

1- Help Dash achieve its #1 goal: Our support center will convert people who don't know how to use Dash in a day to day basis, into real time users.

2- Understand user needs and solve users problems, as the #1 Dash Strategy for Growth.
3- We will be able to gain understanding of the issues and problems that customers have, and be able to collect that information to send it to the Dash Core Team (Ryan Taylor, Fernando Gutierrez, Bradley Zastrow), so we all can meet Dash #1 goal.

4- Understand who the customer is, so we can tailor the marketing strategies towards those people.
5- This project will satisfy customers needs, as we have validated that 91% of people have doubts about Dash and 96% want a support center to get answers and solve their problems.
6- Support other established Dash funded projects sush as: Dash Caracas team lead by Eugenia Alcala (algodonfranelas) who has run 5 sucessful conferences in Venezuela. We provided the user tech support for the last one. You can see pics here:
 DHV with Eugenia Alcala, DHV at Dash Caracas Conference 1, DHV at Dash Caracas Conference 2.
7- We will help to convert small and big bussineses into real Dash merchants.
8- Its not just a call center. It's a help center and all the time will be used effectively to help and support both people and other Dash teams to achieve their goals.
9- We are commited to provide updates and reports on a monthly basis at: Dash forum thread, Discord and www.dashhelpme.org. Also we will send detailed information to the Dash Core Team.


Important links: 
Dash Forum Thread - Dash Help Venezuela 
Proposal Document - Dash Help Venezuela
Proposal Video - Dash Help Venezuela
Team introduction video - Dash Help Venezuela
Survey results - Dash Help Venezuela
Photos:  Dash Help Team with Eugenia Alcala, Dash Help Team at Dash Caracas Conference 1, Dash Help Team at Dash Caracas Conference 2

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Updates:
Following the feedback and advice we have received from the MNO´s and the community, these are the updates we have made to improve our proposal. (Special thanks to DeepBlue)
1- (Feb, 2nd. 2018)- We changed the format of the table on the Social Media section in order to make it easier to read.
2- (Feb, 6th. 2018)- We added a table with our "Detailed Costs Breakdown" (go to Budget section), there it can be noticed that our operational costs are actually very low. 
3- (Feb, 7th. 2018)- We confirmed our alliance with Dash Caracas (lead by Eugenia Alcala) who has run 5 Dash conferences in Venezuela.
4- (Feb, 7th. 2018)- We validated that  91% of people has doubts about Dash and 96% want a support center to get answers and solve their problems. Full results here: Survey results - Dash Help Venezuela
5- (Working on it)- We are setting up a remit assistance guidance called "Send Money Home", which will help Venezuelans living
overseas easily sends remittance to their family through Dash. Remittances in Latam is a $70 billion market.


Clarification: We want to make sure that the MNOs and the community in general know that if the price of DASH keeps going back up, we will be able to operate for more months than we initially planned  without submitting another proposal.
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Check out the forum discussion of this proposal here: Dash Forum Thread - Dash Help Venezuela

Hello DASH Community! We are the team of Dash Help, and we’re super excited to present to you our Proposal for the very first DASH Support Center. A fully featured platform designed to help people use DASH in Venezuela (and Latin America) and stick with it.

You can see our full Proposal document here:
 Proposal Document - Dash Help Venezuela
Check our Proposal video here: Proposal Video - Dash Help Venezuela
Results from the survey we made (It validates the problem we want to solve): Survey results - Dash Help Venezuela


THE PROBLEM
 
We believe that in order to achieve massive adoption of DASH, there are three main fronts that need to be fully integrated within the community: Promotion, Supply, and Support.
 
In Venezuela, there are great initiatives in the former two, like different marketing strategies and exchange platforms. But we’ve seen that the latter is lacking heavily. There is a technical barrier for the average user, a learning curve that is not easy to climb on your own. People get excited about DASH and want to use it, but they have lots of questions and there is no go-to place to get answers fast. Letting people know about DASH and also making DASH available for purchase are of course, very important, but it’s just not enough. People want guidance, and the peace of mind that whatever issues they encounter, they have a reliable and easy to access platform to help them solve their issues quickly!
 
We´ve validated the problem by carrying out surveys to +100 people who went to a conference organized by our friends of "DASH Caracas", where we asked some basic questions about their general knowledge of DASH. Results are just amazing. Check them out hereSurvey results - Dash Help Venezuela
 
  
THE SOLUTION
 
DASH Help will be a fully featured support center, where people can get TOTAL and INSTANT (like DASH) assistance, either by phone calls, email, live chat and social media platforms.
 
We truly believe Venezuela can become the first DASH Nation. And be an example to the world that people can overcome economic disasters like the one we live in here. So we look for your support to make this happen, and step by step change our country and the world for better.
 
And this is just the beginning.
 
 
WHO ARE WE?
 
Watch our team introduction here: Team introduction video - Dash Help Venezuela

  • Alejandro Echeverria: 24 years old, mechanical engineer from USB (Universidad Simon Bolivar) in Caracas, Venezuela. Dedicated himself to make profitable business models since he was 18 years old (Easymed, TuGruero - https://tugruero.io/, Ctrl+C-USB). He has experience in customer service, call center support and cryptocurrency. (Ig: alejem93. Tw: @alecheverria93. DASH  Forum/Discord: AlejandroE. Linkedin: https://www.linkedin.com/in/alejandro-echeverrria-b739b1101/).
  • Carlos Echeverria: 24 years old, he´s got a degree in Business Administration from UNIMET (Universidad Metropolitana) in Caracas, Venezuela. He has been in charge of the finance and administration of all above companies as equal  business asociated. (Ig: carlosjem1993. Tw: carlosjem. DASH  Forum/Discord: carlosjem/ Linkedin: https://www.linkedin.com/in/carlos-echeverria-081a57a9/).
  • Carlos Heinze: 24 years old, production engineer from USB (Universidad Simon Bolivar) in Caracas, Venezuela. He has been in charge of the operations of customer service, call center support and logistic of all above companies as equal business asociate. (Ig/Tw: @nachoheinze. DASH Forum: Carlos Heinze. Discord: CarlosH, Linkedin: https://www.linkedin.com/in/carlos-heinze-43483ab8/).
  • Lorenzo Rey: 27 years old, electronical engineer from USB (Universidad Simon Bolivar) in Caracas, Venezuela. He has professional background in programming and supervising automation projects in production lines, and more recently in home automation (domotics). He has been a cryptocurrency enthusiast since 2016. (Ig/Tw: @lorenzoreyc. DASH Forum/Discord: LorenzoReyC).

https://i.imgur.com/D0JSxdXh.jpg

BUDGET:

 
Starts: Mar.10,2018. Ends: Jun. 10,2018 (3 months)
 
1- March – April (first 30 days): Office setup, hiring and training of the team.
 
2- April – June (60 days): Start of operations, reports, statistics analysis, etc.
 
It´s important to mention as we stated above, that during the first month, the setup of the office, hiring and training of the team will take place, so the first report we issue won´t have any statistics of calls, requests and questions. On the 2nd and 3rd month our reports will have information and statistics. The requested budget is for 1 full payment.

TOTAL REQUESTED: 119 DASH (based on a rate of 598$/DASH at time of uploading).

We are using the actual rate and we are adding a 20% in DASH in case of volatility since the DASH price has decreased almost 50% in the last month (as the other cryptos). Also, we are planning to pay all our employees and contractors in DASH, at least the 50% of the total amount, in that way we promote the DASH economy from our side.
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DISCLAIMER #1: with the DASH price dropping from nearing 1300$ to around 600$, we need to ask for more DASH than we original thought when we posted our pre-proposal. We have adjusted the budget proportionally, and we did so adviced by members of the DASH community.
DISCLAIMER#2: we are asking around 60k USD on this very first proposal because we need to buy and setup everything a Call Center office needs to start regular operations. Then when these 3 months end up, we will just need the money to cover our operating costs, so next proposals will be a lot cheaper than this first one.
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https://i.imgur.com/jse2POu.png 


What happens if the Dash price goes up or down?

-      If the Dash price goes up: we won´t ask for more funds and we will maintain the project with the extra funds until they`re over.
-      If the Dash price goes down more than 20% of our reserves, in order to guarantee operations, we will cut back on the marketing budget, because is the only thing that even though it’s very important, won’t stop us from beginning our work, and we would submit a later proposal to compensate.


THE OFFICE:


https://i.imgur.com/3dx7D5sh.png

ALLIES:

 
We will start working with many teams on the Dash ecosystem right away in order to bring more value to our proposal and the Dash community.
 
-       Dash Caracas /Dash Venezuela:we will continue providing support in the Dash Caracas conferences and in other kinds of activities.
-       Dashop.io:in the near future we will provide Spanish support for this marketplace created by Nate (Djcrypto).
-       DACH Embassy: the person who sponsored our 5 DASH fee (@AnCapitol) is working on the DACH Embassy, and he asked ud to provide him with our statistics, learning material, etc, in order to use it on the services they will provide.
-       Cryptolifex:we are having conversations with our friends over at Cryptolifex in order to provide our support services in their exchange platform.
-       www.dashinformer.com: we have the support from Feedbands (the owner of this website) they will put us on their website as the official Dash Support Platform in Spanish.
-       All About Dash(Latin America): our friends from Mexico will mention us in their video series as the support center for Dash in Spanish.
-       Dash Argentina: we are helping out our friends from Argentina to run their first conferences and they will promote our support services.

https://i.imgur.com/zcAHotp.jpg 

https://i.imgur.com/Gu5QxjH.jpg

https://i.imgur.com/4jte1RD.jpg

https://i.imgur.com/3zeFgT3.jpg

https://i.imgur.com/emtRehx.jpg



WHAT WE HAVE DONE SO FAR:

1.   Conferences and events:

At Jan 20, 2018 we were at the 4th Dash Caracas Conference providing support, responding questions and solving technical problems. It was a great experience, we helped approximately 200 people. The major problem we dealt with was the diversity of smartphone firmware versions, forcing people to download different wallets like Freewallet, Coinomi, Jaxx, etc. which created confusion when people tried to buy goods and services using different wallets. 
 
Check some pics below.
 
https://i.imgur.com/60ouPfgh.jpg
 
 
 https://i.imgur.com/D1ibSTgh.jpg
 
2.    Social Media: we started our Instagram, Twitter and Facebook accounts on Dec 20th, 2017. Following is the statistics of each social media, we should notice that we haven´t made any marketing campaign (Facebook it´s not showed because it didn´t have relevant interaction):

https://i.imgur.com/np0Dknv.png

3.   Email requests: 35
 
 
Contact information:
Email: hello@dashhelpme.org
Website: http://dashhelpme.org/
Facebook: https://www.facebook.com/dashhelpme/
Instagram: https://www.instagram.com/dashhelpme
Twitter: https://twitter.com/dashhelpme
  

DISCLAIMER:
 
DASH Help works solely as a Customer Support Center for DASH community .DASH Help will not manage people’s DASH wallets, nor their DASH.
 
DASH Help will not be held responsible about the misinformation people could get about DASH from communication channels different from the ones at DASH Help.
 
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Announcements:
 
1- We want to publicly announce that [USER=19728]@AnCapitol[/USER] has sponsored the 5 Dash proposal fee, scroll down to see a signed message from him. We appreciate it a lot and the Dash community will be proud of our work.
 
2- We changed our project timeline from: Feb - May  to  Mar - Jun (1month later). This is because at first we wanted to submit the proposal in January, however we decided to wait 1 month in order to receive feedback from the community. Therefore, we are going to submit the proposal on Feb. 1st and if it passes, we will start working in March.
 
  -----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA512 I AnCapitol have provided 5 DASH to AlejandroE for theproposal fee. If the proposal passes, I get the fee reimbursed and 1 additional DASH (Total 6 DASH). Signed AnCapitol, Berlin Germany -----BEGIN PGP SIGNATURE----- Version: Keybase OpenPGP v2.0.76 Comment: https://keybase.io/crypto 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l0WH -----END PGP SIGNATURE-----
 

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Discussion: Should we fund this proposal?

Submit comment
 
1 point,1 day ago
Dear MNOs,

Deepblue and others have made wonderful points, why this proposal should pass, and since we are in the last week of the voting cycle, I just wanted to explain why I provided the proposal fee and why the NO or ABSTAIN voters should vote YES.

1. I have more than 4 years experience as a project manager in dialogue marketing. This is a solid project plan, which will help everyone who wants to become a financially independent being. Regardless of technical expertise, age or occupation.
Why? Because Grandma will want to call someone if she forgets her PIN, but has written down her seed. Someone just has to remind her.
These and many other very basic questions need to be answered asap by a competent support staff. Although a lot of people regard call centers as a menial job, it's actually the easiest way to keep the Customer Life Cycle going.

2. Alejandro and his team are very driven and understand what they are doing. Why else would I risk 5 DASH? I don't have money to waste.

3. "DASH doesn't need a support center"
Well, why does Amazon, Paypal, Amex, Visa and Mastercard have one? If we want to be a global player and become the best payment processor/currency in the space, we need to play in the same league.

4. "This is expensive"
I don't want to bore you with Pivot Tables and Spreadsheets, so I will just calculate the Call Center Operator costs with German prices, so you get why this is a very cheap test ground:
Minimum Wage in Germany: 8,84 EUR/h
Full Time Employee cost: 8,84*160h= 1414,4 EUR *10 (Operators) = 14144,00 EUR monthly
So we get substandard operators for the same price as the complete operational costs for DASH Help Venezuela, where they can cherry pick(!) the operators.

5. "This is not as cool as XYZ Marketing campaign"
Probably, yes. But this brings and keeps users. This builds trust. This is an important precursor to the EVO Update. When Evo drops, and new users have questions, the support line has to be running, or else we will lose people to other coins.
Also, there are enough interesting marketing proposals every month. It's time to do something practical and real.
Also easy ROI calculation: Number of answered calls/e-mails/SocialMedia questions versus Missed/unanswered.
Please tell me how to calculate the ROI for most marketing proposals?

6. This is priceless data to build future international support lines. What are the KPIs? What's the AHT*? What's your SL**? Do people call between 8-12/12-14/17-19? What are the top 5 problems? Do you have guidelines? What are things that operators have difficulty answering? Do we need more than 1 Blockchainexpert or can we cancel that position altogether?
These are questions that I would prefer to have answers for, before others ask the DAO for half a million to open a support line somewhere else.

I hope my answers helped your decision making process.

Best Regards from Germany

AnCapitol

*AHT = Average Handling Time: The time from picking up the phone until the next call can be received (incl. entries into the CRM System and answering all the questions of the caller).
**SL = Service Level: How many % of the calls can be picked up within a specific time frame. Usually a good SL would be between 80/20 and 90/10 which means answering within 20 seconds for 80% of the calls or 10 seconds for 90% of the calls.
Reply
1 point,1 day ago
Hello AnCapitol.

First, we really appreciate your help with the 5 DASH fee for our proposal. Second, thank you very much for your comment, it summarizes very important points and it's very useful
And third, thanks for all your support!

Dash Help Venezuela
Reply
2 points,2 days ago
If that will help get first country converted to Dash, I'm in.

Voting YES
Reply
0 points,1 day ago
Hello akhavr. Yes that's exactly what we are going to do.

Thanks for your support!
Reply
3 points,3 days ago
I just wanted to step by and say I do support you guys.
Venesuela is growing fast and having The Dash Help Support Center where people can get the needed info in their own language would be great!
Thumb up!
Reply
1 point,3 days ago
Hello splawik21, your comment is greatly appreciated, and your'e right about how the Dash community in Venezuela is growing fast and the benefits this support center will bring! Thanks again for your support!

-Dash Help Venezuela
Reply
2 points,3 days ago
You got my support, good luck.
Reply
0 points,3 days ago
Hello qwizzie, thank you so much for your comment and your support!

-Dash Help Venezuela
Reply
3 points,7 days ago
I spent a lot of time assessing every detail of this project and here are the 5 main conclusions I decided to vote YES on this proposal. I hope you find this summary helpful for you to make your decision.

1. A Survey was undertaken after the DASH Caracas conference that showed 91.2% of people surveyed said they had questions and doubts that need to be solved i.e. nearly everyone that attended the conference needed more help in order to use DASH. The survey also showed 96.4% Responded YES they wanted a HELP CENTRE to assist them with these issues. This survey clearly shows people need more help in implementing DASH. The results of the survey are on page 3 and 4 here: https://drive.google.com/file/d/191EjS4H4SFhoCKTLwf014X6ShgaYF5CA/view

The DASH Conferences raise awareness of DASH they do not solve the issues people have actually implementing DASH into their businesses - which is the use case in Venezuela. Combined with the HELP CENTRE the Conferences will be much more effective at actually converting people to using DASH in Venezuela.

2. Venezuela will be using DASH for everyday uses NOT investing and therefore need more support to implement DASH.
Unlike investors and speculators who do not need to know how to implement DASH on everyday use. Investors / speculators of DASH don't have these types of questions. Speculators and investors are mainly found in USA, UK European countries etc. We have a stable banking system so practical use of DASH as a currency is not a priority. If people's questions on implementation in practical situation then people will not be able to implement and use DASH in their businesses in Venezuela. The HELP CENTRE will provide this implementation support. If we want DASH uptake in Venezuela on mass we need to provide tech support for people to do this.

3. DASH core team and DASH marketing will benefit from invaluable customer insights from the HELP CENTRE about problems and issues that users are having. The project team have said they will collate the data from the support calls and emails and present reports so that we understand more clearly our customers and what their issues are. Armed with this information we can improve DASH to address the common issues and we can better improve the marketing message we have once we understand our customers better. This information is an absolute GOLDMINE of information that companies pay millions of dollars in market surveys to get and we would get it for FREE with the HELP CENTRE. This project is worth it for this market intelligence alone. Anyone with any marketing experience knows we need to first understand our customer's needs first before we can give the right marketing message. This HELP CENTRE will give us this information for FREE and help our customer convert in the process.

4. The HELP CENTRE project will complement the DASH CARACAS conferences and other Venezuela projects making them even more effective than on their own.

5. Venezuela is a low cost location to run a trial HELP CENTRE. It will cost a fraction of the cost of what it would take to run in the USA and other such countries. We can run this as a trial and measure its effectiveness in supporting DASH customers. The team on this project said they would provide monthly reports of numbers of support calls, emails and chats dealt with with other analytics to help us understand how effective this HELP CENTRE will be.

The team behind this project have been backed by Eugenia who run the 5 DASH CARACAS Conferences which have all be great success and and by RAFA of Colibit ( DASH Venezuela exchange) and other credible DASH members that are listed in this job posting all vouching for this team. The team behind the HELP CENTRE project have supported Eugenia on previous DASH conferences and therefore proven themselves. You can see photos of them both with Eugenia and the DASH Caracas conference if you click the SHOW FULL DESCRIPTION button above.

This project reminds me of STEVE JOBS efforts to get the first Apple Stores going. He had so much resistance from everyone. However Steve could see the vision "Let me try just one store" . They let him try one store and the rest is history. Apple retail stores are now some of THE most profitable stores in the World today. Imagine what would have happened if they had not tried that one first Apple store?

We can't tell for sure how effective this project is going to be until we run it. We have never run a HELP CENTRE before. Wouldn't you say that Venezuela is about the best place to give it a try? There is the need. It is low cost location. The people running the project have been vouched for.

We have not even yet spent half the funds in the budget for this month. I vote we give this project a go.

Voting YES
Reply
2 points,7 days ago
Deepblue, thank you for your due diligence in working through the details of this proposal. This is exactly the kind of critical thinking and thorough consideration from MNO's that can make the Dash network great in the long-run.
Reply
1 point,3 days ago
Thank you Craigmason for your comment. In total I have undertaken around 35 hours of work to research this project and the background situation in Venezuela. I'm also running a full time business which has been a challenge to do this but very rewarding. I've become deeply interested in the Venezuela and the DASH Venezuelan projects. The more I learn about it the more I can see that Venezuela is the perfect use case for DASH right at this moment. The chicken "chicken and egg" situation of not enough merchants and not enough customers is the easiest to overcome in Venezuela because there is such a high motivation to move out of the Bolivar into a stable and reliable currency and so far there is nothing except DASH that can do that. What merchants need however is tech support to know how to set up to accept DASH and for users to know how to use DASH. The Support Centre is offering that support. Who would feel secure about putting their life savings into a cryptocurrency which they know nothing about with no tech support? The currency ensures the well being their families. I can't see people trusting 100% of the security of their family in DASH without a solid reliable tech support behind it. This is why this Help Centre is so important. Venezuela wants DASH as a working currency, not as an investment. This is why the Venezuelan people need more tech support that just an investor (like the US and Western countries are) the need to be able to use DASH in day to day situations.
Reply
0 points,7 days ago
Thanks again for your continued support DeepBlue. You summarized the most important points and it's very usefull. We hope the MNOs support our proposal.
Reply
2 points,7 days ago
The All About Dash team is looking forward to seeing this project funded!
It will certainly make a great synergy between all Latin American projects working together. Masternodes, please consider voting in favor of this project.
Reply
0 points,6 days ago
Hello Gaboss, thank you very much for your support.
Reply
0 points,6 days ago
My background is in call centers and I am currently a volunteer for Dash Support so let me give you some feedback:

1. You are projecting 1-2 months to on board a support agent, if you are paying them 100 USD I highly doubt they are a blockchain/crypto expert, this will take several months (4-6) to get into smooth operation. By smooth operation I mean the agent not giving either incorrect or false information to the caller and not having to Google the question.

It is hard to write an agent script for crypto and your Tier 1 agents are gonna drown in the variety of questions. Assuming you have someone competent running tier 2 they are gonna drown in tier 1 requests. If tier 2 drown in request, you (the founder) will drown in requests.

2. Even with the crisis in Venezuela, blockchain talent that can work remotely will demand international level compensation.

3. Who is writing the agent scripts? How will they address a caller? What are they allowed to say/do/help as to avoid liability issues? Who will check tickets for consistency and clarity as well as compliance to company standards? This is especially critical for phone support.

4. Given these reasons, and the fact I don't see an accounting for social benefits (which should inflate your budget), I think you are massively underestimating the cost of your endeavor if you want to have an aggressive launch.

In Bolivia, which I imagine has similar labor policies (both Chavez philosophy governments), it would cost around 165k for the first year to get this sort of call center expedited with 4-5 agents paying each at least 1000 USD and having a founder who basically is available 24/7 util you get a couple of floor managers trained (which is again 3-6 months at least). Oh and that with no phone support.

I have run the kind of call center where you pay people 150 bucks and that's the kind of agent who activates a phone line by pressing a button, not one who answers cyrpto questions. I get it you are pitching a narrow field but its not gonna work out that way, you are gonna end up answering all sorts of crypto related questions outside of your field no matter how you market it.

In summary I think you should re-evaluate your time line or the agent profile you are looking for. And raise your salaries.

:).

Pablo.
Reply
2 points,6 days ago
Hello Pablo (fible1), thanks for your comments and advise. Your perspective is greatly appreciated since we as well have experience running a call center, so getting feedback from someone who’s been in the field but in another country is well received, and we definitely agree with some points but disagree with some others. We will respond to each one right away:

- Regarding 100$ salaries for agents: in Venezuela a regular agent in a call center earns, as much, 10$ per month. Obviously, 10$/month is not enough, but that's what the companies can pay. A tier 2 in the same call center could be earning 20-30$. Going up, a manager in the same company has a salary of 50$, and this salary is “acceptable” earn for Venezuela.

We believe that offering a 100$ salary for our agents is enough to catch the best talent for the task. We are going to hire students or recent graduated people from the top technical universities (Universidad Simon Bolivar, Universidad Central de Venezuela, UCAB), who would never get a 100$ salary even as engineer graduates in any company. Its also important to note that we are not going to recruit the typical call-center employees, but prepared young people who are passionate about crypto, well prepared and willing to provide dedicated assistance. We think that the profile of these employees will be good enough to learn all about Dash in less than 1 month (they also have to know english). They have to be become Dash experts, not blockchain experts, but they must understand and be passionate about the technology.

Please note that the salaries of the leaders (project managers), are even less than 1000$, we have a 750$ salary.

- Possible hard questions: in this point is where we agree with you. There's a possibility that difficult questions comes around and our new operators may have doubts to answer. But we are prepared for that, in order to avoid this issue we will have 1 tech guy (Dash, blockchain and crypto expert) as a supervisor and also we are creating a whole Dash guide with all the details that must be known by all employees so they won't need to google anything. Aside from that, one of the leaders, Lorenzo Rey, who is an electronic engineer and a crypto and blockchain expert will also be on top of things, motivating and training the personal, and in constant communication with them over these difficult questions.

- Our employees (human resources and Community manager included) will be trained by us and by our friends of Dash Venezuela who have a lot more experience in the Dash field.

- We will have 1 supervisor, helping out our tech guy, and they will be the ones in charge of quality control. They will be reviewing all the tickets, calls and chats in order to maintain the high quality level of our support. This will be the case at first, but depending on the demand of requirements we are likely to hire 1 extra person for this specific job.

We really appreciate your comments and advise, we definitely want to keep in contact with you for further help, alliance, etc.

Please feel free to contact us, or give us your email so we can keep in touch!

--
Dash Help Venezuela
Reply
1 point,6 days ago
I appreciate you getting back; I still believe your agent profile will take much longer than you to on board and that scripting will take on hands time, but I hope that it works out as projected. Wish you the best with the project as it is highly needed and success would be a great marker for Dash.

If you need me: Pablo@Pablo-Lema.com.

:)

Pablo.
Reply
0 points,5 days ago
Hello Pablo, thanks for your good wishes. We just sent an email to you!

Best regards,

Dash Help Venezuela
Reply
1 point,6 days ago
Hello Pablo, your feedback is really insightful ! I wonder if you would be willing to speak with Alejandroe directly and share your experience of running a help centre? This would be extremely valuable knowledge sharing that would add considerable strength and value to this project.

This is what DASH community is all about. This proposal is getting stronger each time with quality feedback like this.
Reply
0 points,8 days ago
voting yes!
Reply
0 points,8 days ago
Thanks for your support crservers2 !
Reply
2 points,8 days ago
alejandroe is super active guy, and he's even volunteered to support getfreedash , before you vote NO please understand what this guy brings to the table.

THe support he's proposing will cater to whole of Spanish Market and more , do you know how important that is to us ??
Reply
0 points,8 days ago
Hello dashmaximalist, thanks for your support.
Reply
3 points,10 days ago
I agree with MNO viamontelan about the user "dashed" . This user has not responded to constructive feedback on their comment. This brings doubts about the motives of the user "dashed" for posting the same thing in this and other projects. Since user "dashed" is not responding to constructive feedback provided by the owner of this project and other MNOs I would encourage other MNOs assessing the value of this project to read the other constructive feedback from other participants in this project discussion.

Constructive debate is how we can move forward and intelligently assess the validity and value of a project. It is valuable for MNO to raise legitimate questions, issues, doubts etc but also have a willingness to listen and respond to constructive feedback. That is was intelligent debate is about and good decisions come from intelligent debate.

What does not help however is a MNO posts a comment that causes unnecessary fears and doubts and then is not be willing to respond to feedback to address their comments or concerns.

If MNOs could take just 5 minutes to read the other constructive feedback in this project posting you would see why this project is potentially one of the most important projects DASH has ever funded.

Remember that Eugenia who has run 4 successful DASH Caracas conferences has vouched for this project and the team members behind it. The DASH Caracas conferences have all been great successes and the DASH money on those projects was carefully used. The team on this proposing this project "DASH HELP CENTRE" have supported Eugenia in the last DASH conference and you can see photos of the team both at the DASH Caracas conference providing support and a photos with them and Eugenia. if you click the "Show full description" button at the top of this project.

My vote is a definite YES for this project.

DeepBlue
Reply
0 points,9 days ago
Hello DeepBlue. Once again, thanks for your support and comments.

You have been a GREAT advisor to our proposal. We will work hard and you will be proud, and also the Dash community.

Best regards.

Dash Help Venezuela
Reply
1 point,9 days ago
de acuerdo
Reply
0 points,13 days ago
Hello friend, I like your proposal , it should to pass , good luck
Reply
0 points,13 days ago
Hello friend, thanks for your support.
Reply
-6 points,12 days ago
No escrow = voting no.
Reply
6 points,11 days ago
@dashed - You have posted the exact same thing on several proposals. There were pre-proposals posted on this proposal and each of the others and you said NOTHING about escrow during that time. Pre-proposal is the time to speak up about this. Instead, you choose to ambush numerous proposals with your escrow demand. I am sure you also realize that a proposer has to start over and loses the 5 Dash posted and has to put up 5 more Dash to change a proposal to an escrowed proposal, that is why it doesn't happen. Your ambush predator strategy is very effective at damaging and/or killing proposals and seems to be organized to do exactly that. It seems like you might have some financial gain in the escrow process. You and another "hack" on these threads are doing your best to push down what appear to be otherwise good and well designed proposals by obvious professionals. You are a one trick pony, and your ambushing of proposals is now what you are now known for. Fellow MNOs, don't fall for this FUD
Reply
2 points,11 days ago
Hello Dashed,
As a MNO myself this was my first question but then after spending quite some time assessing every detail of this project I realized that Escrow is not applicable for this particular project. This is my reasoning on how I came to this conclusion:

This project has capital costs upfront to setup the office plus it needs to pay for wages upfront to get the project off the ground. This is the initial setup costs for this project.

The team have also addressed the point on escrow previously in this project proposal and have been upfront and transparent in explaining why it was not possible to start the project with Escrow.

If you take a look at the detailed table showing a complete breakdown of costs provided by this project owner you can see why it is not possible to run the project with the escrow all the setup costs are given in the table. In order to see this information you would need to click the "Show Full Description" button at the top of this proposal. I got caught out with that myself. I did not originally see all the information they had posted on this job.

The people putting this proposal forward worked and supported Eugenia on the DASH Caracas conference. Just in case you don't know Eugenia has run 4 successful DASH Caracas conferences and I believe she has a 5th scheduled - please someone confirm this 5th DASH Caracas conference - am I right?

All of the DASH Caracas Venezuela Conferences were a great success. The project team for this project has provided photos of their team both with Eugenia and also at the DASH Caracas conference giving support, again you need to click the "Show Full Description" button near the top of the project proposal.

Eugenia also gave a testimonial of uspport in this proposal where she backs the project and the team behind them. If you search for the following name "algodonfranelas " in this project post you can find Eugenia's comments.

Would Eugenia put her name and support behind the team in this project if these were not reliable people with a good solid project? I don't see how that would be possible.

Escrow is mainly useful for projects that have these concerns:

a) projects were DASH has no experience or dealings with the proposal owners. (The members of this project however have worked on past DASH Caracas Venezuela Conference)

b) Projects that cannot be vouched for by trusted members of the DASH community. ( This project is vouched for by Eugenia DASH Caracas and RAFA (colibit) DASH funded projects and I believe others.

c) Projects were the project owner is financially able to provide the first milestone of the project using only their own funds. (The proposers of this project do not have the funds to setup this project, I think few people would personally as it is a large upfront cost to setup a call centre with all the equipment, office space, legal fees etc etc)

d) Projects were the owner is not responding reliably with intelligent answers to questions asked by the DASH community. (The proposers of this project have been responsive and given intelligent and reasonable answers to all questions and concerns posted by MNO

Therefore in my opinion all 4 points above are not applicable on this project and therefore Escrow would not be helpful to us on this project.

It is important to emphasis:
This project team has supported past DASH projects (see the photos they provided at the DASH Caracas conference with Eugenia). The DASH Caracas conferences were a great success. They also know other team members on other project e.g. Colibit project that also passed.

This project has also received testimonials of support from other DASH supported project owners e.g. the Colibit project also supported by DASH. You can see this posting in this project feedback below search for the word "Rafa" in this proposal.

There is a time for Escrow and there is a time when Escrow is counter productive because it will kill a valuable project at the start without the seed startup money for advanced costs the project team need to get started.

If you read my other posts in this proposal you will see why I personally think that this project could be one of THE MOST VALUABLE AND IMPORTANT projects that DASH has done to date.

In the process of helping DASH customers with support this team will also be gathering invaluable market research information that can be collated and presented to DASH DEV CORE team to better improve the product and to DASH Marketing department to better tailor the marketing message to DASH prospective customers. The information can also be used to better understand DASH customers and their concerns and needs. This information gathering alone is an absolute GOLDMINE. The project owners have stated they are willing to work with Ryan Taylor and other members of business development if they request them to gather market intelligence during the process of supplying support calls. These surveys would be incredibly valuable information that can help us move ahead of the field.

DeepBlue
Reply
1 point,12 days ago
Hello dashed, we respect your decision.

The reason we are not using escrow is due to we need to set up the whole office, pay 2 months of rent and general services, 1 month of salaries and 1 month of marketing, and this take a big percentage of our budget.

As stated on point #2 (Updates), our operational costs are a lot lower (aprox $9.000) and this means that the maintenance of our project is very cheap.

Thanks for your comment.
Reply
1 point,12 days ago
Also I would like to add that we have received a lot of support and we are allies of many recognized members of the Dash community. Thanksfully, this brings confidence to our project.

We will work hard and deliver a lot of value.

Thanks a lot!
Reply
1 point,11 days ago
Hello Alejandroe - one tip. When you state you have allies from "many recognized members of DASH community" it would be much better to state clearly 1. Who specifically and 2. What projects and 3. How they have supported you e.g. I know that Eugenia who has organized four successful DASH Caracas conferences has given her support for your team and your project in this project posting. If MN owners search under the username "algodonfranelas" they will find Eugenia's support for you. You also have a photo your team with Eugenia however this photo is only visible if a MNO clicks the "Show Full Description" button. Most MNO are probably missing that information. I know I did. If you could be more specific when giving your references it would help MNO make better decisions. Don't assume that MNO will read everything in this post and also do not assume they will click the "Show Full Description" button. I might add that one of the most valuable things your project could give is Detailed Market Research information on people asking for help so that the DASH community can better improve its product with this feedback and also better understand the needs of our customer to improve our ongoing marketing campaigns.

Deep Blue
Reply
1 point,11 days ago
Hello Deepblue, thanks again. Following your advise, these are our allies and a brief explanation of what we will do with each one of them.

- Dash Caracas /Dash Venezuela: we will continue providing support in the Dash Caracas conferences (@algodonfranelas). Eugenia Alcala is the founder of Dash Caracas.

- Dashop.io: we will provide Spanish support for this marketplace created by Nate (@Djcrypto).

- DACH Embassy: @AnCapitol from DACH Embassy, he asked us to provide him with our statistics, learning material, etc, in order to use it on the services they will provide (also he was the sponsor of our proposal fee).

- Cryptolifex: we are having conversations with Cryptolifex in order to provide our support services in their exchange platform.

-www.dashinformer.com: @Feedbands will put us on his website as the official Dash Support Platform in Spanish.

- All About Dash (Latin America): our friends from Mexico will mention us in their video series as the support center for Dash in Spanish (@fl0at1ng-p01nt)

- Dash Argentina: we are helping out our friends from Argentina to run their first conferences and they will promote our support services (@dashargentina).

- Colibit: (rafa) its a Venezuelan exchange and there are possibilities to provide them with our support services.

Thanks again for your valuable feedback!
Reply
0 points,9 days ago
Yes sir!
We can't wait to start collaborating with the Dash Help team. Our projects go hand to hand perfectly as we can send traffic to their help center through social media, via chat or telephone. That way, on one side, we can ensure a better user experience for our visitors attending to their questions and on the other side, Dash Help can send traffic to our channel so users can access more information through our tutorials.
Reply
0 points,10 days ago
Hello Alejandroe could you also please state which one's of your allies you mentioned above in the DASH community have already successfully received DASH funding? This would help the MNO know your team have established credibility.

I know that Eugenia has received DASH funding for 4 separate times for the DASH Caracas conference projects.

Rafa of Colibit has also received DASH funding for an Exchange for integration of DASH to Bolivar and vice versa

Do any of the others allies you have mentioned also received DASH funding?

Existing DASH funded past project owners support are important for your project because they have already proven themselves to the DASH community and are vouching for your team but sometimes MNOs simply are not aware your allies have already been funded by DASH in successful projects.

DeepBlue
Reply
-1 point,12 days ago
Thanks for your message. What can you do to make us more comfortable handling out the money since there is no escrow?
Reply
1 point,11 days ago
Hello Dashed, What would make you feel more comfortable if there was no escrow? If you could provide some more detailed feedback to the proposers it might help them meet your needs.

They have already provided testimonials and photos from other successfully funded DASH projects e.g. Eugenia DASH Caracas. But if you can think of anything else I'm sure they would be happy to receive your feedback.

DeepBlue
Reply
0 points,11 days ago
You are welcome.

In order to MNOs and community feel more comfortable with our job, we will post weekly updates of the financial status of our budget, this is: payments, purchases and each exchange we do from Dash to fiat (with its rate).

Hope this makes you comfortable and you can give us your positive vote.

If you have any other question please let us know.

Thank you very much!
Reply
2 points,13 days ago
Good proposal at a reasonable price. YES.
Reply
0 points,13 days ago
Hello, thank you very much for your support and your vote.
Reply
1 point,13 days ago
You have my vote..
Reply
0 points,13 days ago
Thank you sir!
Reply
3 points,14 days ago
I would encourage other MNOs to read DeepBlue's exchanges with the proposers. If this proposal were just its own project unrelated to anything else, I would probably vote no, but this project augments and enhances other existing projects we have already funded and provides us with valuable information and analytics and feedback that will put us ahead of the game when Evolution rolls around. This is a very, very small price for a test run of what new and unfamiliar users experience as they go about trying to integrate and onboard in to the Dash ecosystem. The information gleaned with this could be applied to lots of future endeavors, official and unofficial. Definitely a yes vote for me.
Reply
1 point,14 days ago
Hello Arthyron, Thank you for your comment!

Our exchanges with MNOs have been invaluable, the Dash community is truly amazing and ahead of it's time, we are so thankful for so much feedback to improve our proposal. Just like you said, this project will have a positive impact in many other areas and will help other proposals. We will be providing the community with as much relevant information as we can gather, we are already working closely with the other Venezuelan initiatives and are in constant communication with teams from other countries as well. We are happy to see this community working together as a whole, 2018 will be a great year for Dash!

Thanks again for taking the time to comment on our proposal, we are very grateful.

Dash Help Venezuela
Reply
4 points,15 days ago
I don't know if the DASH masternodes have thought about this project in a slightly different way. This help centre could provide invaluable market research information that could help DASH marketing department more clearly understand the customer profiles of the DASH user and their problems and issues. Armed with this information the DASH community would understand better how to modify the product but also how to improve the marketing message to DASH customers. Information could be gathered anonymously but this information could be an absolute goldmine for DASH e.g. This information could easily be gathered simply during the support process by asking if the customer wouldn't mind answering a few questions. All information could be annonymously and used for statistical purposes e.g.

What are the main issues that DASH customers are having?
What would DASH customer want to see on the product that would help them most?
What types of businesses are looking to take up DASH and what types of problems are they having?
What solutions could DASH create to solve these problems.
What is the age group for people using DASH?
What gender are the people asking for help?
What are the main "pain points for using DASH" for customers?
How much support / help does a new DASH support customer need to solve their problems?
How effective is DASH support in converting potential users from questions / doubts to customers?
How many support questions are dealt with in a month and what categories do these questions come under?
How many support enquiries were via email? Telephone, Chat etc.

These are just a sample of the invaluable statistics and market research information that could be gathered anonymously and with very little modification to how a help centre would run. If this type of information could then be relayed on to the marketing department and core team it would be invaluable information to tailor the DASH product to better meet the needs of its customers and it would also give DASH marketing department invaluable information on how to better tailor the marketing message to potential DASH customers. This is on top of the added benefits of supporting the customers.

Marketing companies spend a fortune trying to gather this type of information. With this project we could get this information for free AND be assisting DASH customers at the same time.

My question is if you won this project would your team be able willing to provide this type of anonymous market information and statistics on the customers you are support and provide this to assist DASH core team improve their product and DASH marketing better understand their customers? If so I see this project as possible as valuable if not more so than even providing the help itself. If so I think the MN owners would see the huge benefit that this project could bring to the DASH ecosystem as a whole.


DeepBlue
Reply
0 points,12 days ago
Yes, exactly this.
Reply
2 points,15 days ago
Hello DeepBlue, we can't thank you enough for your continued support.

The answer is an absolute Yes. As stated in the proposal and the proposal video, we will be reporting monthly statistics, including statistics about the people we assist (anonymously of course). First, we thought about providing our statistics to the Dash Caracas team and in that way they could improve their conferences content, but we absolutely could give all our information to the Core Team in order they can make improvements on wallets, marketing campaigns, etc. And this last would be huge!

That will help the DASH community in general to better understand the profiles of the people who are using DASH, and will help adoption, which is the main goal,..

Maybe we should've put more emphasis on that part in the proposal, we will definitely make it more visible because is one of the things that we thought about since day 1 and that can be incredibly beneficial for DASH in general.

Thank you for your time once again Mr. DeepBlue, your feedback is greatly appreciated.

Dash Help Venezuela
Reply
0 points,15 days ago
Hello Alejandroe, you have had quite a lot of quality feedback from many MN's in this posting. You have agreed individually to the posts stating you will meet the clarifications requested by MN owners. Since now these are all dispersed throughout this posting to help other MN owners who have not voted yet perhaps it is a good idea to summarize in one short posting all that you have now agreed to on this project so that MN owners can see everything at a glance. I watched you video however the text was so small I could not read all the information. Also on your original posting for the funding you have made many replies and updates but MN owners are limited with time sometimes and they may not notice all the work you have already done. e.g. I really had to dig deep to find the fact that you had undertaken your own market research questionnaire at the DASH conference to see how many people wanted a DASH Help Support Centre. Could you summarize all the points you have agreed to and post this at the top of this proposal post so that MN owners can see at a glance all the updates. Also it would be very helpful if you could could give a date on which the update was made. Again this is very helpful information for MN owners to make an informed decision as you get valuable feedback from the MN owners. Many MN owners are successful and influential people. They have to be to be able to afford a MN or in fact to have the insight and vision to invest in DASH early on. MN owners are generally successful people with not much free time. They want to see everything clearly presented so that they can see at a glance what you're project is offering and what you've committed to provide on this project. This will really help us. Thank you for submitting this valuable project. I have run successful businesses for 21 years and my intuition has developed over those years. I have a feeling you and your team are going to over deliver on this project. If you win this project DASH will be grateful for what your project will contribute to the DASH ecosystem and instead of you thanking us. We will be grateful to you.

Deep Blue
Reply
0 points,14 days ago
Hello DeepBlue.

Following this last advise you gave to us, once again we agree with you. So, we summarized all the points we have agreed and the updates we' ve made. All this points are at the top of the proposal and we put the date in which we made each one of them.

We hope the MNO's will read all the updates we've made thanks to the feedback, and we hope they support our project.

Thanks a lot for your feedback sir. We really respect you and admire your invaluable advice.

Dash Help Venezuela
Reply
0 points,15 days ago
dont understand why some one would vote NO ... dont like professional support to users, isnt that one of the goals of have dash treasury as mentioned by Ryan Taylor in his speech.
Reply
0 points,14 days ago
Greetings dashmaximalist, thanks for your comment!

You are right, this is one of the goals of the treasury and we are sure that our project shapped by the MNOs vision and advices will bring a lot of value to the Dash community.

We are very grateful for your support and we will not disappoint!

Dash Help Venezuela
Reply
2 points,15 days ago
Guys, you have all my support, I am surprised that every day we have more professional and well-structured proposal in Venezuela, let's help our people!!
Reply
0 points,15 days ago
Thank you rafa!

Btw, congrats for your proposal (Colibit), you guys have a great team.
Reply
2 points,16 days ago
Based on the numbers of YouTube verified users that Dash.red has from Venezuela, Dash is 30.4 times more popular in Venezuela than it is in Colombia. Dash is 4.29 times more popular in Venezuela than it is in Brazil. We know why. There is a currency crisis in Venezuela. It makes sense that Dash is being used as a method of savings and exchange in Venezuela. Thus, I think there is a need for such a help center.

Does this proposal offer a way to "meet" the people behind it? A video or webpage with biographic information? I think it would help to get more support from the MNO community.

Thank you!
Reply
2 points,16 days ago
I am sorry, All I needed to do was to click the "Detailed Description" button. I think the video was added after the first time I read through this proposal. :)
Reply
2 points,16 days ago
I voted YES. Thanks guys and good luck!
Reply
1 point,16 days ago
Hello Mr. Edward, we really appreciate your support!

We can't agree more with you about your statistics, Venezuelans has a high necesity about having a solid and secure currency, and that's why Dash is getting a fast adoption.

Yes, our introduction team video is a little bit down on the proposal description, ando also there is a video which explain the whole project.

Thank you very much for your support, we will do great job! Best regards.

Dash Help Venezuela
Reply
0 points,5 days ago
Hello Alejandro, it seems that many MNOs are not noticing to click the SHOW FULL DESCRIPTION button. I was one of them also. There is a lot of useful information on your project there that can benefit the Masternode owners better understand your project. Could you send your reply here how to fix this to help MNO notice this button.
Reply
0 points,4 days ago
Thank you DeepBlue. We will have a think how we can make this button clearer for MNOs.
Reply
3 points,17 days ago
Hi guys:

I want to congratulate you for this Proposal, from Argentina our community supports you, we are a new team and we are working to bring many new people to Dash and we clearly need a support and assistance to new users who are entering this ecosystem.

Dash Help Support Center will be a solution to help new Dash users in all Spanish speaking countries.

We are in permanent contact with Alejandro and he is accompanying us step by step for our first conferences and we feel very comfortable working with this very professional team.

I want this proposal to be approved!

Best regards
Angel Andres Arri
Dash Argentina
Reply
1 point,16 days ago
Hello Angel. We really appreciate your words and support!

Also we are very excited that you are starting to work in Argentina's community. You have a solid and professional team and I know you will suceed.

I hope we provide a lot of support for Argentina soon.

Thanks again!
Reply
3 points,17 days ago
I really like this concentrated effort for Venezuela. With all these different proposals we should be able to get a solid foot into this market.
Reply
2 points,17 days ago
Indeed. This is a great opportunity for Dash and los Venezolanos.
Reply
2 points,17 days ago
Hello thesingleton! Thanks for your comment, we completely agree, and we really appreciate your support!
Reply
3 points,19 days ago
I would like to voice the same suggestion as DeepBlue. In case there is not enough demand, then the staff time could be used to create promotional content.
Reply
1 point,19 days ago
This is great advice from DeepBlue, you can check our response to his comment. But to summarize, we are already on top of it, expect detailed feedback about this very soon!

Thanks for your comment!
Reply
0 points,14 days ago
Thanks for the response. You have my support.
Reply
1 point,19 days ago
Hello Guys!
It is really exciting seeing the Latam community working on many different projects. It says a lot about the potential in this part of the world. The societies we live in, are the ones that can benefit the most out of this new monetary and organizational system. And are the ones that oftentimes get behind on technological and social advances. So a bit of extra help getting up to date is always needed.

It would be great if the "All About Dash" and "Dash Help" project could collaborate to develop an all-around experience for new users.

If you take a look at the different projects going on for Latin America, you will see that they can be supported by each other and have the potential to be integrated for collaboration.

Wish you great success and look forward to having the chance to work with you.
Reply
1 point,19 days ago
Hello fl0at1ng-p01nt, thanks for your support!

You are absolutely right, we can be great allies in our projects. We believe that in order to create a real Dash ecosystem, projects should focus on 3 fields: Promotion/Education, Supply/Availibility (exchanges) and Support assitance. So, projects in these 3 areas must be allies and be aligned in the same goal.

We are excited to work with you guys in the near future. Thanks again!
Reply
0 points,19 days ago
Hello blockchaintech, thanks for your comment!

We respectfully disagree with your opinion. We have data to validate that the promotion campaigns are good at making people interested in Dash, but not at making them stick with it. The average user needs assistance straight away, even more so and in a country like ours where people are so unfamiliar with the popular crypto platforms like Discord, Reddit, Telegram, etc.

People are not used to doing deep research online to solve issues with their money, they are more familiar with having a reliable platform they can contact directly to help them with this kind of problems. You can check the results of our surveys on this matter right here: http://goo.gl/q4aJfB.

If such platform does not exist, people simply lose interest. We do not believe that just waiting for evolution to start building a necessary platform like this one is a good course of action.

We appreciate your concerns and are happy to answer any further inquiries you might have. Thanks a lot!
Reply
4 points,20 days ago
I am a supporter of projects like this that support DASH becoming established in Venezuela. This project would provide a valuable contribution since the number one reason for people not using DASH is not knowing what it is exactly or how to safely use it or even what its benefits are. A support system that can help people and perhaps also educate them is a valuable service for adoption. I have one question however. The project is called DASH -Help Venezuela however you mention in your proposal the first "cryptocurrency support" in South America. Can you confirm that this project will only be supporting DASH support questions and not any other support questions associated with other crypto-currencies.
Reply
2 points,20 days ago
Hello DeepBlue, thanks for your support.

Regarding to your question, the answer is Yes, we will provide support exclusively for DASH. Sorry if we made you confused.

If you have any other question, please let us know. Thank you very much!
Reply
2 points,19 days ago
Voting an easy YES. Good luck!
Reply
4 points,19 days ago
I would really like this project to succeed so here is a little feedback from a MN owner point of view which may be of some value to you. It might help you see things from the MN owner point of view and help secure more votes for your project.

What MN want to have demonstrated is that our funds are going to be used to the maximum possible impact for promoting DASH. For example on this project staff members really need to demonstrate that they would be working full time on DASH related promotional activity e.g. if your staff do not have calls or emails and you are therefore not working on supporting DASH customers then your staff could be actively working on other promotional activity for DASH e.g. creating training videos and content in the free time.

I also speak Spanish and have searched around online and I cannot find structured organized and professionally produced online step by step training material on youtube or anywhere else on how to use DASH for Venezuela.

I know Eugena is running very successful DASH Venezuelan conferences however I notice there is precious little educational information on the DASH Caracas youtube channel. It would be valuable to have the DASH focused lectures at those DASH funded conferences to be edited into bite size educational videos and published onto the DASH Caracas youtube channel. This would benefit people who could not attendend to the DASH Caracas conference to benefit from learning about DASH.

For every one person attending the DASH conference there can easily by a 100,000 others that would benefit from watching the educational material at the DASH conference itself. Perhaps if the DASH help support staff could assist Eugena's team on creating educational content when they are not taking calls or answering emails for DASH customers? Or creating other original DASH educational content to add to the channel when you are not supporting DASH customers. MN owners would like to see all funded time being productively spent promoting DASH.

Venezuela does not need any other type of crypto currency other than DASH. The transactions fees and instant send are the features that make it perfect Digital cash for Venezuela. No other crypto coins offer that yet.

I might add that no other cryptocoins have invested in Venezuela like DASH. If all the DASH Venezuela projects could also demonstrate they are all working together as a united group and would exclusively focus on promoting only DASH at events then it is much more likely that Venezuela will have DASH community to support it as a solid, stable digital cash. Not only this if Venezuela exclusively uses DASH as its currency the price of DASH will also go up for your people. If your message is diluted out with other crypto currencies you will not make as big a gain as more users get on board.

At this moment DASH really is the only viable option for Venezuela in terms of digital currency. Bitcoin currently is not suitable for Venezuela. The transaction fees with Bitcoin can be more than the wage of an average person in Venezuela. The day to day use instant send is essential for any type of local shopping - customers would not want to be waiting around for confirmations. They need to go in the shop, pay and be out right away. Bitcoin, Ether and litecoin don't offer instant send that give you that. The only viable crypto for everyday use in Venezuela is DASH so why don't all the Venezuelan projects commit to focusing exclusively on promoting DASH only for Venezuela on all their events. I think this is why some of the projects for Venezuela did not go through e.g. the collibit exchange on the first attempt. I think it would be true to say that most DASH MN do not want to see our funds being used to promote any other cryptos. This is why it is important that you the Venezuelan projects make a point of emphasizing in your projects the exclusivity of promoting DASH and the projects are much more likely to go through.

If all Venezuelan projects could all work together and were able to exclusively focus on DASH we have a much greater chance of success of getting everyone using DASH in Venezuela. I am sure the MN owners would would find it much more attractive to support projects for Venezuela this way.

Good luck

DeepBlue
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1 point,19 days ago
Hello DeepBlue, we are so grateful you took the time to write this elaborate, sincere and thoughtful response, your feedback is invaluable for us.

We are definitely going to bring this point up in our next meeting with Eugenia and the DASH Venezuela team. Since our proposal is focusing on Support we didn't establish that many promotional activities (even though we would love to) because that's what our allies over at Dash Venezuela are doing, and doing it pretty well.

But you are absolutely right, we are all one team in Venezuela working together for the same goal, so we are definitely going to define exactly what type of content we could be creating and what other strategies our team could also engage in (like an outbound telemarketing campaign) to bring even more value to our proposal and to the DASH community in general. We will report back as soon as we have structured this with detail.

Thanks again for your advice and feedback!
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5 points,20 days ago
Confirming that upon successful funding and a functional website, dashinformer.com will automatically display "Dash Help Venezuela" support info to visitors in Venezuela.

Alejandroe and I spoke about his plans to provide Dash Help to all Latin American countries, and we are ready to roll out location-based content integrations according to their capacity and scaling plans. This will eventually allow visitors from all Latin American countries to receive live support for anything regarding Dash, which is new and confusing to many people.

Many websites have adopted the live support model because it dramatically increases conversions and sales. We would be thrilled to be able to incorporate it for Latin America.

Alejandroe is also one of Dashinformer's spanish translators and has been professional and reliable and prompt in all of our interactions.
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2 points,20 days ago
Hello feedbands, thanks for your words and support!

We're excited to work with dashinformer.com in the near future. I think this kind of alliance will bring a lot of value to the Dash community in Latin America.

Also, it has been great to work with you on the translation process of the website.

Thanks again!
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3 points,20 days ago
@alejandroe absolute YES!
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2 points,20 days ago
Thanks!
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-2 points,19 days ago
What is the ROI for Dash?
It is difficult for me to see an ROI to this proposal, Dash is international, and until Evolution appears, this should not be contemplated.

Evolution would be the central software to interact in a B2C environment
Business-Clients, and that day a proposal of an INTERNATIONAL support would be interesting, with the appropriate infrastructure speaking the 5 most spoken languages in the world and 24x7.

Until that day is missing a lot, I do not contemplate your proposal..
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0 points,15 days ago
Hello blochchaintech, I would like to answer your valid point regarding ROI on this project.

If we purely look at ROI for the DASH community and for now just exclude from this reply the benefit of helping thousands of people with doubt and questions so that they can use DASH etc. I will focus exclusively just on ROI for DASH.

One of the main ROIs I can see is the market intelligence that will be gathered when the HEMP CENTRE is assisting people with DASH issues.

The Alegjandroe who is DASH HELP SUPPORT CENTRE team leader has publically agreed in this proposal that the Help Centre would collate this information on the demographics of the people asking for help.

This is invaluable market research intelligence which will be available to RYAN TAYLOR and the CORE TEAM DEV team along with the DASH Marketing department to make more accurate decisions based on statistics of actual real DASH customer needs.

Just a few examples of market information that could be gathered:

1. Who is the DASH customer exactly - male/female, age group, small business owner large business owner, investor ? We don't know at this moment because we don't have this information.

This is essential information for setting up an effective marketing campaign. Ryan Taylor could use this information and feed it back to the marketing company for DASH. Ryan Taylor and the Marketing department could also communicate with the DASH HELP CENTRE if necessary to gather more specific information on if required provided it does not detract from the effectiveness of the help centre. Most, if not all the market intelligence would be gathered in the process of supplying help.

2. What issues specifically do people contacting the help centre have?

The answer to these questions would better enable the core Dev team to know DEFINITIVELY what features to develop to address common specific issues based on real use cases. Based on stats and actual numbers of issues and problems.

3. What business types need help and what specific issues are they having?
This is valuable marketing information to learn how to best address the needs of these small businesses.

4. Chuck Williams who is working on the UI for Evolution would also benefit from the market intelligence gathered from the help centre to understand the "Pain Points" that customers are having and ensure the new Evolution platform would address those. And, when Evolution is released again we would have first hand information directly from the help centre on the issues, problems and suggestions from people contacting the help centre regarding Evolution UI. Again a valuable source of definitive, quantifiable, real - market intelligence.

Core team and Ryan Taylor if they so chose could communicate with the help centre to gather information on any topic associated with the product through the help support service itself.

These are just a few of the things we would learn with clear, definable numbers of actual users.

For the market research intelligence alone this project would be worth it.

Companies pay millions of dollars to gather this type of market intelligence - and we would get this for free AND assist potential DASH customers at the same time to convert to using DASH once their doubts and questions are answered.

If we just focus exclusively on ROI. The return would be the gathering of market intelligence we can use in marketing and in core development to make DASH better based on real actual numbers.

DeepBlue
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0 points,7 days ago
I have been reading these days the opinions to have as much data as possible to make a decision and I have seen how the proposal has evolved, the points to which you mention are very interesting if this proposal will have a flow of information to the Dept. of marketing of dash core.
I consider it very important to be able to segment user profiles, and that they are value users, companies, freelance, etc.

I vote yes to this proposal.

Thank you companion for your extensive comment to give me greater vision of the proposal.
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1 point,19 days ago
Hello blockchaintech, thanks for your comment!

We respectfully disagree with your opinion. We have data to validate that the promotion campaigns are good at making people interested in Dash, but not at making them stick with it. The average user needs assistance straight away, even more so and in a country like ours where people are so unfamiliar with the popular crypto platforms like Discord, Reddit, Telegram, etc.

People are not used to doing deep research online to solve issues with their money, they are more familiar with having a reliable platform they can contact directly to help them with this kind of problems. You can check the results of our surveys on this matter right here: http://goo.gl/q4aJfB.

If such platform does not exist, people simply lose interest. We do not believe that just waiting for evolution to start building a necessary platform like this one is a good course of action.

We appreciate your concerns and are happy to answer any further inquiries you might have. Thanks a lot!
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2 points,20 days ago
Venezuela is a perfect case for DASH. Voting Yes!
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1 point,20 days ago
Hello thanks for your support! We will bring a lot of value for DASH.
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1 point,20 days ago
great stuff ,gets my vote ... all the best , dash for venezuela !!!
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0 points,20 days ago
Thanks for your support and good wishes!
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2 points,20 days ago
Dash has good momentum building in Venezuela-and this team looks positive and ready to and push forward!
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0 points,20 days ago
Thanks for your support!
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2 points,20 days ago
Alejandro has been great to get to know and work with behind the scenes. His English is excellent and his communication has been very professional.
His knowledge and enthusiasm for Dash is exceptional for a relative newcomer and I feel like he and his team will be great ambassadors for Dash.
I'm confident this investment will return big rewards for Dash adoption and his team will be successful in building out the supporting infrastructure necessary for Dash to be the main crypto for Venezuela and other South American (and Spanish-speaking) countries.

Support services such as Dash Help will be necessary for those in developing countries - even during and after Evolution release.

>>Dash Help is one of the best ways Dash can differentiate itself from other cryptos and become the "household" name. We should be looking at scaling this type of project into other regions, such as what the DACH Embassy is doing in Europe<<

I truly believe Dash Help will be a necessary addition for maximizing adoption of Dash in Venezuela and other Spanish-speaking countries around the world. As owner of the recently-funded marketplace, Dashop.io , I am looking forward to contracting to Dash Help to provide support services upon launch of our Spanish-translated site. Our partnership will allow Dash Help to become self-sufficient and less dependent on the Treasury. Our relationship will go a long way to providing a complete Dash-based economy for Venezuela and other Spanish-speaking crypto users!

Alejandro and his team are the calibre of people that Dash need to invest in.
Absolute YES from me.

-Nate
Dashop.io
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0 points,20 days ago
Hello Nate. We really appreciate your words and support.

We are seeking to expand our services to other Spanish-speaking countries pretty soon (Argentina and Mexico would be the first ones).

Regarding to expand this kind of project to Europe (DACH Embassy), actually the person who sponsored our 5 Dash fee (@AnCapitol) is working in DACH Embassy and we are going to provide them with information about our statistics, learning material, etc. So this project has a lot of field to cover.

Thanks again for your support!
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0 points,20 days ago
@alejandroe

1) will this be available anywhere beside vz?
2) how come the salaries & office equipment budgets are high?
3) could you elaborate avg salary for call center staff in vz.
3) a friend of mine had a call center in DR and Orlando, FL 30 people.
It cost a fraction of what you are asking for.
4) internet costs are already high as per eugenias proposals.. in vz.
5) would it not be more advantageous for jurisdiction to be chosen by lower cost for services.. such as internet, labour etc? Such as Dominican republic or even Orlando FL
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0 points,19 days ago
Hello Realmrhack. As I promised to you, we updated our proposal info and we added a table with all our salaries in detail.

Please let me know if you have any other question.

Thanks a lot!
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3 points,20 days ago
Misread the proposal reread it its for 3 moths this is absolutely needed!!
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1 point,20 days ago
Hello!

We are grateful to see you already reread our proposal and clarified the salaries issue. We appreciate your support, however I still wanted to answer your concerns one by one:

1) Yes, first we will provide our services in Venezuela, but we are planning to expand in the short term (2nd month) to Argentina and Mexico where we have allies who are going to promote our services. (Email and livechat first).
2) As you said, the budget is for 3 months (17 people including the leaders of the project).
3) We will provide the detailed salaries soon, we will notify when we update this on the proposal.
4) We are going to hire 2 international internet service providers, since local providers are not reliable enough. Also note that we are hiring the service for 3 months with monthly payments. , it's not a one-day hiring like you would do in a conference
5) Answered on point number 2).

Thanks again for your support! If you have any other question please let us know.
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1 point,20 days ago
Having spoken with Alejandro on a daily basis, we have qualified him as a trusted member and feel escrow is not a necessity.
On another note: we feel this type of service Dash Help will provide IS necessary, especially for non-English speakers in Venezuela and Latin America.
With exchanges and merchants accepting Dash in Venezuela, the final piece of the puzzle is knowledgeable and energetic user support services.
We're excited for Alejandro and his team to begin this important work!
Voting Yes.
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1 point,20 days ago
Hello InstantKarmaFund, thanks a lot for your support. We will do a great job.
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2 points,21 days ago
Hello, everyone!

I am truly happy with this proposal.

Even before I met this guys, I had heard about their other succesful enterprises, specially TuGruero, wich I was a fan of. I really wanted this team to belong to our group of entrepreneurs. So I was delighted when they participated in December's conference and DASH City.

Then they invited me to know their office and to advice them in the construction of their new pre-proposal.

Working with them is been a delight, in their young age, they are highly professional and efficient. Also, they have a clear understanding of blockchain, cryptocurrencies and DASH.

Also, during our january event, almost 800 people received help from our Support Team in collaboration with the team from DASH Help Me, who assisted them in downloading the DASH Wallets, and other technical questions they asked.

About the problem and solution they expose in their proposal, I could not agree more. I am sure this project will be a perfect complement to DASH Caracas' work, because our participants leave our events with a lot of enthusiasm but much more doubts, and we have been overwhelmed with the quantity of questions. You can see some of them in Twitter, with the hashtag #dashccs.

I hope the community likes the proposal and the MNOs vote yes.
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0 points,21 days ago
Hello algodonfranelas (Eugenia), thanks for your kind words and support!

Working with you have been a delight for us, you are a really passionate and hardworking woman who has demostrated and brought a lot of value to Dash community, and that's what inspired to us to make this proposal.

We have been working hard and you will be proud of us. Thanks again for your support!
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2 points,21 days ago
Quite pricey for venezuala others do entire events with such large budgets..
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0 points,15 days ago
Hello Realmrhack I love feedback like this. Thank you so much. It helps us understand all the issues MN owners may have and therefore an opportunity to examine these issues in order for the DASH network to make better decisions. I absolutely love this type of feedback.

it is true Venezuela cost of living is low and salaries are low. And yet people there earn a fraction of what we earn. However some other points to consider: What would the same project cost in the USA? What motivation would the people in developed countries have to make this project work? We all enjoy a stable banking system. We don't actually even need cryptocurrency in order to survive. Venezuela needs DASH. Not bitcoin or any of the others. Venezuela needs DASH.

Here is another perspective to also consider. An event is a one off activity. It lasts a few hours to a few days and then it is over. This project is offering the setup of a Help Centre that will offer support to people having problems implementing DASH over an extended period of time. Conferences are great to raise awareness but they do not answer all the detailed intricate specialist questions that prospective customers have AFTER an event. This is what this project offers. Consolidation. All events in Spanish speaking countries from now on can put on their business cards and promotional literature.

"For telephone, email, live chat support on any issues you may have on DASH contact the DASH HELP CENTRE - we are here to help you.

And in the process of helping we DASH Help centre will gather market research information in the process of solving the problems our customers along with detailed information on our market which DASH core and RYAN Tailor can use to improve the DASH.

So when we say something is "pricey" we reasonably also need to ask "pricey" compared to what? Marketing raises awareness only. DASH HELP CENTRE consolidates prospects into users by answering their doubts, questions and issues and builds confidence like no advertising could ever do.

DeepBlue
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3 points,21 days ago
Hello Realmrhack, thanks for your comment!

The amount in DASH is higher solely because of the price drop of more than 50% in DASH in the last month, as you can see in our pre-proposal over here https://www.dash.org/forum/threads/pre-proposal-dash-help-venezuela-customer-support-center.24750/page-3 we were asking for much less (DASH) when we uploaded it, because DASH was nearing 1300$ back then, right now is around 600$.

Also note that this is an entire support center and the proposal lasts for 3 months, it´s not a one-time event. Please let us know if you have any other inquires. Thanks!
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1 point,20 days ago
Okay if the salaries are for 3 months maybe i read it wrong...


Then for sure this deserves a YES
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0 points,20 days ago
Yes that's right.

Thank you very much!
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-3 points,21 days ago
Well you added 20% when Dash was at its lowest which wouldn’t make sense. Basically you added more Incase Dash were to drop an extra 20% which means your pricing Dash @$450. It’s more reasonable to do a 30 day moving average. In the past month the average Dash cost around $900, just my guess. but it’s sad seeing a proposal owner add in extra 20% thinking it will crash more. I think it’s just a way to cut some more off the top for yourself.
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4 points,20 days ago
I think it is better to add 15-20% to the price at the time it is listed. A 15 day moving average may work pretty well also. As long as they are rolling over/saving the excess funds and not pocketing the extra it works either way.

The 30DMA does not work very well from what we have seen and I will not be using it. For proposals that have used that formula they should continue until their proposal is complete to be consistent and transparent with proposal funds.
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1 point,20 days ago
Hey Mastermined, thanks for your comments. We really appreciate your analysis about that subject. If you have any concern and doubts about this proposal don't hesitate on asking them. We look foward on your support in our proposal.
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2 points,20 days ago
Considering the unusual and precipitous drop in the price of Dash recently and the current crypto market fundamentals, I submit that it is unrealistic to encourage proposal owners to price current proposals according to the (much higher) 30 day moving average. If we want Dash to make the impact proposed, I suggest to fellow MNO's that we don't want underfunded proposals. It appears that, generally, it is much easier for proposal owners to deal with, and provide additional value with overfunding rather than a diminishing value with underfunding. That said, the 30 day moving average is a great tool for pricing in more stable market times.
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1 point,20 days ago
Hello viamontelane, thanks for sharing your thoughts. We are aligned on that matter, and we just need to look the price of DASH right now (490$ at the moment I'm writing this). So we hope for the downtrend to end very soon and Cryptomarket to get back on its original value like 2 months ago. Meanwhile we believe this technique works on these times. We look forward on your support in our proposal. Thank you very much!
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3 points,21 days ago
Hello Mizzymax, thanks for your comment.

We added 20% because we were adviced to do so by recognized and respected people in the DASH community. We clearly stated that if price goes back up we will save the extra resources for the next proposal of this project. We understand your concerns, so we are happy you brought this up early so we could clarify, we have been very diligent in terms of how much we are asking, and we believe is better to make sure we will be able to deliver the proposal to its full potential, and will be 100% responsible and transparent if the price goes back up.

Let us know if you have any other question. Thanks again!
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-1 point,20 days ago
I think this proposal could have been formated differently, for a newcomers is advice to start with a smaller proposal and not in one go. Is a way the network protect itself from bad actors. Please can you explain why you need all that money in one go as opposed of breaking it down in stages and over a longer period of time?
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2 points,20 days ago
Hello JZA, thanks for your question and comments.

The reason we are asking funds in a one full payment is because we are going to set up an office for support center (this takes almost 30% of the budget), also we need to pay 2 months of rent, 1 month of general services (internet, telephone), we need to pay at least 1 month of salaries, 1 month for marketing purposes, build our website, make our first video report, pay our proposal advisory, etc.

Also, as you can see in the Budget section, we have a disclaimer where we clarify that: we are asking around 60k USD on this very first proposal because we need to buy and setup everything a Call Center office needs to start regular operations. Then, when this initial period is up, we will just need the money to cover our operating costs, so next proposals will be a lot cheaper than the first one.

Regarding the newcomer issue. I understand your concern. I have been in the community since Dec 2nd, 2017, but since then we have been working actively in many activities with the DASH Caracas team and also I have made great alliances with great people in the community like: Dashop.io (Nate), Cryptolifex, www.dashinformer.com (Feedbands), etc.*

We are good people and want to do the best for this community.

Thanks a lot for your question! Let us know if you have anything else to know about.
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1 point,18 days ago
JZA has provided you with fantastic feedback and an invaluable insight into how more MN owners will vote for your project if you can address this natural concern. MN owners want to see a complete financial breakdown of your setup charges. JZA is simply asking for a better format with a breakdown because JZA and other MN would like to see the costs that justify the budget.

New projects of this nature can appear expensive however if a breakdown is provided then those doubts disappear and the votes will happen.

MN owners want to see the following:

1. Show complete breakdown of funds required to setup your support centre. This gives MN owners even more confidence in the project that all funds are going to the project.
2. Provide evidence that you have the support from existing and successful DASH Venezuela supported projects. This transfers credibility to your project. This is essential for any new Venezuela project that is asking for a reasonable sized fund from the start.
3. Provide evidence that you and your team have the necessary skills that could carry out this project. You do not have to show you've run a call centre previously just that your team can handle the roles required for this project.
4. Show how any time that is not being spent on handling support calls and emails will be used to create other support and help content and materials. MN owners want to see that the funds are being optimally used on the project.

Your project with the costs should also include a small contingency fund i.e. a portion of funds which are for unexpected expenses on the project. Whenever I write a business plan I always include around 20% Contingency fund for unexpected issues that will inevitably appear in a project but then state how that fund will be used if the issues do not arise. In fact that is only good business acumen to have a Contingency fund built into the business plan.

I can tell from your replies that your intentions are positive on this project and there is no question that Venezuela needs this service if DASH is going to go mainstream in Venezuela. Perhaps however you may need some assistance on creating the budget breakdown. Do you have anyone in your team that can do this for you?

I know myself I had dozens of questions about DASH when I first started. I put off buying DASH for 6 months until I actually learned the basics - thank you Amanda B. Johnson! But it was so difficult to find the information and support I needed to make a decision to invest. I think other MN owners maybe felt the same as me? I guess you would have only invested when you were confident enough to do so. The people in Venezuela are not investors. They need DASH as a stable every day working currency. How much greater would those doubts and questions be than just regular investors?

If only there had been a service that could have helped me setup and helped me answer my questions to start with I would have become a DASH owner much much sooner. This is what is needed now in Venezuela for greater update of DASH.

I have spoken to Venezuelans outside of Venezuela personally to try and understand more clearly the situation. I learned a lot from these conversations. Some of the people I spoke to where even in their 20s and they either did not even know what DASH was. When I started to explain the benefits of DASH they started to become interested. However they did not understand or trust the technology just from what I was saying. But when I said they can do remits safe secure remits to Venezuela they became intensely interested. Currently there is no effective solution to make remits from outside Venezuela to family members in Venezuela for amounts above $3000 USD per year. They then asked me where they can learn more and that is when I realised I had nowhere to send them. Most of the DASH support content is in English and even that does not address the specific requirements of Venezuelans. Venezuelans outside of Venezuela need to make remits to family members and need to feel confident all their questions and doubts are handled because they would be entrusting their hard earned money to DASH and not only this their family's livelyhoods. They has so many questions I was somewhat overwhelmed. e.g. They did not know how to convert DASH to Bolivars. They also do not even know that DASH is a stable store of value compared to the Bolivar. DASH has its price ups and downs but is a very stable store of value compared to the Bolivar Fuerte. It also enables easy, safe, quick remits to Venezuela without the restrictions that are currently being enforced in Venezuela. They asked me questions like how to convert DASH to Bolivars FE? How to send DASH? Where to buy DASH? Is DASH safe to use? So many questions - many of which I could not answer even as a DASH MN owner. I did not understand enough about the specific requirements for Venezuela. All of these types of questions are not addressed yet by any Venezuelan focused support group.

My question to other MN owners who may be reading this proposal would you take up a currency if you had specific issues and questions and doubts are not addressed for your specific circumstances? Would you take up DASH not having any support and relying on an unknown currency that literally will support the lives of your family members? In Venezuela DASH is not an investment. It is an essential means of storing value and for remitting value to Venezuela from outside of the country.

Venezuelans need assistance from other Venezuelans, who are knowledgeable and trustworthy people running a help centre like this project is offering. The very fact there is a DASH help centre office builds credibility for people that have not used DASH compared to some written text online that may or may not be a credible source. Newcomers to the space that are relying on the earnings and their livelyhood to be stored in a currency they know nothing about it too much a leap of faith. They need personal, human based, custom tailore help and this project is offering that.

This project is a Help Centre to answer those questions. It would be fantastic if it was a walk in help centre as well as a call centre as well as creating help content when not supporting customers. It would be the one stop point for Venezuelans to get any help they needed to either learn about DASH, take up DASH, use DASH or solve problems with DASH.

For DASH masternode owners considering this project:
We see the DASH price moving up and down frequently. Why is that? One reason is that there are investors and speculators moving in and out of DASH who's goal is to make money. If however we want to establish DASH as a solid stable solid currency we need real case uses for DASH - not just investors.

We need millions of people using DASH for real everyday practical uses. That is what will cause stability in the prices of DASH - not investors.

Venezuela is the perfect opportunity right now to become established. Bitcoin having its issues on transfer costs and having slow transaction times DASH at this moment is the only real viable solution for Venezuela for Digital Cash. But that may not be a very big window of opportunity. Bitcoin is working to address the scaling issues with the lightning network. DASH needs to move now to get established.

Venezuelans will be using DASH for real use cases every day to buy goods an services and to hold their value. A solid stable currency is a necessity just like food is a necessity. It is an absolute requirement. DASH needs more solid uses cases like this to keep DASH price stable.

If we look at the attendees on the DASH Caracas conferences. You don't see that sort of enthusiasm and interest anywhere else on any other project. We have an opportunity to provide a little support to help Venezuela help itself and in return DASH will have millions of DASH users that are not fickle investors. Solid use cases.

JZA has given invaluable feedback so that you can address the natural questions that other masternode owners will have about the budget cost. If you can do the work to answer these questions with specific details and do a little more homework on the details of this project proposal this will help MN owners vote YES for supporting yet another great Venezuela project.

Let's help Venezuela help itself. Venezuela is full of talented, intelligent and passionate people that are determined to solve this currency issue. DASH is the solution and the help centre like this could play an essential role in achieving that goal. My vote is YES for this project.

DeepBlue
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1 point,17 days ago
Hello Deepblue. Once again thanks a lot for taking the time to advice us and write this excellent and complete analysis.

Regarding to your advises:

1- We will do a complete breakdown of funds that will be used to setup our support center.
2- We will show more evidence of the support that we are having from other Venezuelan teams like Dash Caracas an Cryptolifex. Also, we partnered with other important teams around the globe and you can see their support in comments above, these are: dashop.io (DjCrypto), dashinformer.com (feedbands), "All Abour Dash - Mexico" (fl0at1ng-p01nt ), Dash Caracas (algodonfranelas), etc.
3- We will show that each member of our team is able to do their job.
4- Following your advice from yesterday, we are already planning these activities for our team, as we said in our comment above, we are thinking to make a telemarketing outbound campaign.

Now, regarding your conversations with other Venezuelans and their necessity to send remits to their family from overseas, they are completely right. It´s a headache to send remits in or out of our country because of current government regulations, and Dash´s features are perfect to make this possible and a lot easier. Right now we are receiving questions regarding this issue, and we are responding to them via emails and Social Media platforms. So we are familiar with the struggle, we will definitely take this point as a priority in our plans, and we will work to help our fellow citizens with detailed guidance into how to send and receive remits in Venezuela through DASH. This is a GREAT advice and a BIG opportunity that we hadn't thought we could include in our plan, that's why feedback from the community is so important. Thank you so much.

We couldn't agree more when you say "The very fact there is a DASH help center office builds credibility for people that have not used DASH compared to some written text online that may or may not be a credible source". This project will bring a profesional image to Dash, people will trust a lot more when they notice that Dash has a free asistance service.

A “walk-in help center” is definitively a real possibility, but first we want to show the community that this project just as a call center (with the other contact features we are offering) it´s a REAL necessity in countries like Venezuela, then we can expand our services and reachability to person to person assistance, and that´s another great advice from you. Thanks again!

We (Dash Help Venezuela, Dash Caracas, Cryptolifex, etc) are working aligned and we all have the same goal: achieve the massive adoption of Dash in our country, not because we just want it, it´s because our country needs it.

It has been a honor to recieve your advice and comments. Please let us know if you have more things to bring up.

Meanwhile, we will do our homework in order to bring more confidence to the MNO's, we will do a great job!

Thanks,

Dash Help Venezuela
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1 point,16 days ago
The number 1 means of ensuring success of a project it is to simply find out what people want and then simply give it to them. Projects that succeed invariably simply give people what they want.

I read the survey that you provided at the Dash Caracas conference (link to survey given below_ and think it is important that the MNs see the results of that survey here because they may miss the results of that survey because it's buried at the bottom of your report:

Here are the key points from the survey results you took at the DASH Caracas conference with over 100+ participants of the questionnaire:

Question: After this conference do you have any question or problems that you need someone to help you with?
Result: 91.2% responded YES they wanted more help
8.8 % responded NO

Question: Would you like free customer support to respond to your questions and solve basic problems?
Result: 96.4% Responded YES
3.6% responded: No

Question: Which of the following services would you use the most (choose 2)

a) Call Centre 96.4%
b) Email 44.5%
C) Live Chat 53.3%
D) Slack 0%
E) Telegram 3.6%
F) Discord: 0%
G) Reddit 1.5%

Results are on Page 3 on the report found here:
https://drive.google.com/file/d/1AT4OwMdPdpwkVJVsS-KJtR3aT_UNkuC_/view

The above results of the questionnaire clearly show that the great majority of the people attending the conference wanted a help centre and that the primary sources of help they wanted were call centre, email and live chat - services that will be offered by this project.

Conclusion The great majority of Venezuelans that went to the DASH conference want a DASH help centre to assist them with issues, questions and problems on using DASH.

If the majority of people want the help service what will happen if they don't get the answers to their questions concerns and support? Are the more or less likely to to take up DASH or have confidence in using DASH?

THIS IS A WONDERFUL OPPORTUNITY FOR THE DASH COMMUNITY TO GAIN INVALUABLE MARKET RESEARCH FEEDBACK FROM CUSTOMERS AND THEIR ISSUES AND WHAT WE CAN DO TO ADDRESS THOSE MAIN PAIN POINTS

If the MN could get some feedback on numbers of questions emails and support activities were undertaken by the Help Centre each month I think this would be invaluable research information for the DASH community as a whole.

I would vote this project in just to get the market research data for the DASH community on the effectiveness of a Help Centre for DASH. What would happen if we could see that the Help Centre converted say 8 out of 10 people asking for support? Those types of figures are not unreasonable. What other marketing campaign could have that type of conversion. We just don't know until we run a project like this. And if it works, well, we would have a benchmark measure for the success against other types of marketing projects and we could then see if this concept would be worth pushing out to other countries.

It is much cheaper to do this well in Venezuela than in another country like the US where the cost would be considerably higher.

I think this project would be very valuable for the DASH community to learn about the effectiveness of Help Centre for providing assistance and conversion of people with queries to customers of DASH. Perhaps if the team could think up a way were we could see the monthly stats on the numbers of support questions answered, the types of support question e.g. this way we could learn what areas are causing the most issues for customers. This is absolutely GOLD information for the DASH marketing. Once we understand what the problems are we can better target all our marketing campaigns to address those issues. It this team could provide us with that intelligence it could make a huge difference to our marketing. How much would it cost to buy that sort of market research information?

Would your team be prepared to collate that statistical data on a monthly basis to the DASH marketing department e.g. Ryan Taylor so that DASH can learn what our customers want and what their main "pain points" are. Then we can address those. The findings of this analysis should be kept confidential to the DASH community if possible since it is incredibly valuable information. But perhaps key marketing personnel at DASH would inform the community if the intelligence was worth the investment.

DeepBlue
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1 point,15 days ago
Hello Deepblue, after another GREAT feedback from yourselve we just can say a big big Thank you for that continous support that you are giving to us.

Definitevely, we will take that advice about making the survey link more visible, since that´s the validation of the main problem we´ve seen from beggining. We will update the proposal structure putting it somewhere on the top of it.

And again, regarding the unvaulable feedback that we would give to Core Team .e.g. Ryan Taylor and Dash core marketing leaders, YES, we will do that. That´s the most valuable feature of our job for DASH community, so it´s implicit in our daily work to collect that information and make great monthly reports to send to Core team (first we have planned on providing to Dash Caracas team, but we can provide our information to Core team).

Firts, we will do it manually, then we plan to make those reports with AI, where they can be collected and presented in a completely automatic and transparent ways with the inputs we insert to the intelligent machine we will develop.

So we hope you can keep supporting us in each step we take in this exciting journey, we are confident that we will deliver DASH so much value and support like yours is vital to make great things happen.

Big thanks from every member of our team Mr DeepBlue, it´s an honor to have your advisory.
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0 points,15 days ago
Hello DeepBlue, we just updated our proposal following your great advises. You can check the updates we have made at the beginning of the proposal. Also we mentioned you.

We can´t be more thanksfull due to your help and support.

Cheers.

Dash Help Venezuela
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